About Warranty and Register product [#33410]
All our standard products comes with 1 year warranty. Some special products may have longer warranty, please check the product page for more information.
If you have questions about our product, please contact our support team for assistance. You can reach them via the contact form located in Menu "About Us", select the Region and select "Product Support". They are very helpful and can answer and assist with our products.
If you need Warranty Service, you can select "RMA Center" in the Support Menu for assistance.
You do not need to register the product. For warranty purpose we require the invoice or proof of purchase.
You can do the following:
If you purchase it from a store and have the physical receipt, take a clear picture of the receipt, email to yourself and save it in your email warranty folder (create one if you do not have one).
If you purchase it online, you can save the invoice email to your email warranty folder.
If you purchase online, the online store may have your purchase history that may help.
With this you will have a central place for all your receipts.
All products warranty is for one year, if you do not need them any more after a year clear that email.
Mac OS X 10.13 or 10.14 Video Function not enabled by default due to security issue per DisplayLink [#121818]
Technical notes from DisplayLink on Mac OS X 10.13 or 10.14 Video Function not enabled by default due to OS X security issue.
This affects the following device using DisplayLink Drivers.
NBV-410DU3, NBV-400HU3, NBV-320U3, NBV-200U3, DSH-300U3, DSH-M100U3
USB display adapter sleep and remain dark, will not wake up in Windows 10 [#1218a18]
Sometime Windows is shutting down the USB Root Hub on your system to save power, that may be the cause of the monitor issue not waking up correctly. You can correct the problem by doing the following changes.
Go into Windows 10 "Setting" > "Power and Sleep" > on right side "Additional power setting"
Change EVERY plans setting one at a time. If you have Balanced, High Performance, Powert Saver or others:
Select "Change plan settings" on the right of each > "Change advanced power settings" > "USB setting" > "USB selective suspend setting" > change setting to "DISABLE"
Done one, now do for all the rest (Balanced, High Performance, Powert Saver or others). After changing all, restart computer.
Thunderbolt 3 port requires updates for CB-TB3DP122 or CB-TB3HD142 [#33403]
Some computer system or laptop with Thunderbolt 3 port may requires updates before it will work correctly with our adapters. Please follow the link below for more information on the updates and check with your system manufacturer.
Link to more information:
Power Management function correction for NST-271C31-BK [#33407]
The NST-271C31-BK enclosure power management function is designed to save the wear and tear of the installed hard drive or SSD. When the system goes into sleep mode or is power off, the enclosure will go into sleep mode. There is reports of hard drive spin down when it is at idle with the system still running. We have made a correction in the firmware to correct this issue.
Here is the link to the firmware.
You will need a Windows OS system to flash the firmware. Unzip and follow the instruction in the package to update the firmware of the enclosure.
If you are using strictly OS X, you may use Parallels or Boot Camp to aid in flashing the firmware.
Setup RAID on NST-272S3-BK [#33304]
Here are the steps to setup RAID on the NST-272S3-BK.
1) Power ON your system, wait for the system to be fully booted up
2) Use a pen tip to change the RAID switch to the right setting
3) Power up the unit, plug in the USB cable to your system
4) Wait for the drive to spin up if this is HDD, If SSD go to the next step
5) Press and hold the reset button for 3 seconds (HDD LEDs will turn off)
6) Release the reset button and the built-in RAID controller will activate the RAID Mode based on the RAID dip switch setting
7) The RAID is now ready to be initialize, partition and formatted for the Operating System you are using before it can store data
8) For Windows, use Disk Management. For OS X, use Disk Utility
For detail instruction refer to the FAQ "How to preparing a New storage, Hard Drive, or SSD for use with a system?"
Change in the Quick Installation Guide for NST-371C31-BK [#33501]
There are changes to the Quick Installation Guide for NST-371C31-BK.
If you have purchase a unit and the installation screws instruction is not correct, please use this revised version.
About Data Recovery
VantecUSA or VantecUSA Support do not endorse, have any affiliation, get paid, use or have contact with the companies listed in the links below. The links are provided as a service to our customer if they need the assistance of these companies services. The links are provided by some of our customers or via google search engine. VantecUSA does not use their service and is not responsible for service charges the customer may incur using their services. It is totally the customer responsible to pay for any service they request from these companies.
There is two types of problems with drives. They are hardware and/or software related problems.
Software related problem:
If the problem is file corruption caused by file system problem, you can try using a data recovery program to scan and retrieve the data. Here is a list of data recovery software companies:
Here are some free to try and pay to recover. Some totally free.
https://www.cgsecurity.org/wiki/TestDisk (absolutely free, but not very user-friendly, YouTube tutorial can help)
https://www.prosofteng.com/datarescue4/ (not free)
http://www.alsoft.com/diskwarrior/ (not free)
Raw filesystem HDD error data recovery
You need to rely on a specialized company that provides hardware data recovery service. Here is a link to a company that specializes in hardware data recovery.
SD 4.0 Card Reader, Type of memory card compatibility (UGT-CR514-BK) [#040519]
Secure Digital, Micro Secure Digital and MultiMediaCard interface
Support Secure Digital v5.0 (Read and Write at SD 4.0 speed or less depend on card speed)
Support Secure Digital v4.0 UHS-II： Full-Duplex Mode and Half Mode
Support Secure Digital v3.0 UHS-I： SDR12 / SDR25 SDR50 DDR50 SDR104
Support Secure Digital v1.0 / v1.1 / v2.0 / SDHC / SDXC (capacity up to 2TB)
MMC specification v3.x / v 4.0 / v4.1 / v4.2 / v4.3 / v4.4
Support Mini/Micro SD, TF, MMC, MMCplus, MMCmicro, MMCmobile, RS MMC
Note: To use MicroSD v4.0 card in the SD 4.0 slot, the MicroSD v4.0 card must use SD 4.0 to MicroSD 4.0 adapter
Micro Secure Digital and MultiMediaCard interface
Support Micro Secure Digital v3.0 UHS-I： SDR12 / SDR25 SDR50 DDR50 SDR104
Support Micro Secure Digital v1.0 / v1.1 / v2.0 / SDHC / SDXC (capacity up to 2TB)
MMC specification v3.x / v 4.0 / v4.1 / v4.2 / v4.3 / v4.4
Support Mini/Micro SD, TF, MMC, MMCplus, MMCmicro, MMCmobile, RS MMC
What is the function of the switching setting on Caddy model MRK-HC127A-BK or MRK-HC95A-BK? [#33411]
The switch is to correct compatibility issue with some brand of laptop computer. The default is BC position. BC position will work with 99.9% of laptop, there are no need to change the setting.
After installing, if you can see the drive in the BIOS and cannot see it in the OS physical disk. You can try changing the setting. By changing the setting, it will not harm your system or drive.
Drivers for FireWire 1394 Cards - Windows 8/8.1/10 [#33412]
If you are using Windows 8/8.1/10, here is something that you need to know about Firewire drivers.
Firewire was native to XP/Vista/7 and do not require any drivers, it is already all built into the OS.
But, Microsoft has removed the built-in (native) driver from windows 8/8.1/10 and turns it into a standalone package.
You need to use the same standalone package to install the drivers manually and it will work with all our cards.
Here is the blog and link concerning the change to it.
Here is the drivers package that you need to download and follow the instruction to install. The Windows 8/8.1 also applies to Windows 10. KB 2970191:
What is the purpose of a USB cable with a Y connector? [#33416]
What is the purpose of a USB cable with a Y connector?
If a user connects a device (like a small portable external hard drive enclosure) to a USB port on a computer system, this device is drawing power from the USB port to power the device. If the device draws too much power from the port and the port cannot provide enough power to the device, the device may not work correctly or may exhibit symptoms like random disconnection, device/drive clicking noise, device not detected, file transfer problem, device will not spin up and more.
One way to provide more power to the device is to use another USB port to help supplement the needed power for the device.
What we have done is use a regular USB cable and adds another USB connector to the end that plugs into your system. It looks like a Y cable. The two tip of the “Y” are the two type A USB connector connecting to two USB port on your system and the other end to the device (enclosure). You will notice on the Y cable, one of the type A connector will have a cable that is thinner, that is the supplemental USB power connector.
HOW TO USE THE Y CABLE
First connect the connector to the enclosure then the thick cable with the USB header to your system. If you notice problem symptom listed above, please connect the supplemental USB connector to another USB port on your computer.
Q: If I am using USB 3.0 device and port on my system, why do I still need a USB Y cable, since I know my single USB 3.0 port do provide enough power for my external drive?
A: The USB 3.0 Y cable actually serve two purposes, if you are using it with a USB 3.0 port on the system, you will only need a single port or connector. You do not need to use the supplemental USB connector. If you do not have access to a USB 3.0 port, this USB 3.0 Y cable will function just like a USB 2.0 Y cable and allows you to connect your external drive to the USB 2.0 port on a non USB 3.0 system and still have access to you data.
Q: Will using both connectors on the Y cable overload and hurt my drive?
A: No, it will not. It is safe to use with both connectors.
Q: Can I use only the thinner cable?
A: No, the thinner supplemental connector is only for power and will not provide any data signal.
Q: I am connecting my external enclosure using eSATA connection and I also need to use both USB connectors of the Y cable?
A: You MAY need to use it IF the external enclosure draws too much power from one port. By using the main with the supplemental connector, it will have enough power to power the device correctly
NexStar External 2.5" enclosure [#33417]
Q: Why can't my computer detect the 2.5" enclosure after install a drive into the enclosure?
A: If you are using USB 2.0 port on your system or USB 2.0 enclosure, try using both USB connection to your system with the provided USB Y cable. Some hard drive power requirement may exceed what 1 USB port can provide as a result it can cause problem. For all 2.5" hard drive enclosure, we provide a USB cable that have a Y connector. This extra USB connector will help supplement the power so that the hard drive can work correctly. To read more about the USB Y cable, check out the FAQ on "What is the purpose of a USB cable with a Y connector?"
Q: When I install a NEW hard in to a 2.5" enclosure, I cannot see it in Windows Explorer (Windows OS) or Desktop (OS X), what is going on?
A: All new drive install need to be setup for use. This process involve initializing, partitioning and formatting the new drive. Please look at the FAQ on "How to Preparing A New Hard Drive For Use with a system"
Q: I took a OLD hard drive from another enclosure and install into this Vantec enclosure but I cannot see my DATA, what is going on?
A: The drive taken out of the other enclosure may be formatted differently as a result it will not see your data. All Vantec enclosures are using the standard OS formatting. Other reason could be the drive that was taken out of the other enclosure file system was corrupted. You can use a data recovery program to recover your data.
1) connect back to your old enclosure and backup the data to other location.
2) install into the Vantec enclosure and using the OS to clean the drive using initialize, partition, and format the drive to work correctly in our enclosure.
3) restore the data back to the Vantec enclosure.
Q: I have other questions that is not listed here, what can I do?
A: If you are located in the USA/Canada, you can email our support representative using the Contact Us section of the website for further assistance.
Getting started with Smoovie model PVS-100 [#33414]
IDE to SATA Converter model CB-ISA100 [#33418]
Q: What is this device for?
A: This device is design to allow you to connect your IDE device (IDE hard drive or IDE CD/DVD) to your motherboard that have only SATA port.
Q: Does this device require any drivers?
A: No, it does not require any special drivers. Both operating systems of Windows & Mac have pre-loaded driver.
Q: I am not seeing my hard drive in My Computers but the drivers have successfully installed. What am I doing wrong?
A: You will have to go to your computer management (Windows) or go to Disk Utility (Mac). From that point on you should be able to determine if the hard drive is readable or not by seeing if it is healthy or not. If it is not health and is either blank or unallocated, you will have to initialize or format the disk. If you need to format please make sure to back up all the date before formatting as it will erase all information from the hard drive.
To get to Computer Management under Windows® 98, XP, & Vista
START -> right click on MY COMPUTER -> MANAGE -> You will find DISK MANAGEMENT under STORAGE
Q: I have connected an IDE hard drive using the CB-IS100 to my motherboard SATA port and it is working correctly, but when I connect an IDE Optical drive. It will not see it. Why?
A: Most current motherboard is capable of booting up much faster compared to older generation of IDE motherboard. As a result the initialization of IDE devices are quicker. If an older IDE hard drive or Optical device are not able to spin up fast enough or get ready quicker, the system motherboard will ignore that device and continue. This will result in the IDE or Optical devices being ignore or not present. If you are encountering this problem, please check the setting in the system BIOS for function to slow or delay the detection process. This setting is often part of the Advanced setting in the system BIOS. It is the “Hard Disk Pre-Delay” function. If your system BIOS have this function, please try with different setting to give the IDE or Optical device more time to get detected.
Common option for this function are Disabled, 3, 6, 9, 12, 15, 21, 30 seconds. You can start low and move up until it will detect the IDE or Optical device correctly.
Q: I need further help that is not listed here, where can I get help?
A: Write to technical support at firstname.lastname@example.org
They can help you with other questions or assistance that are not listed here.