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Home / Products / Hard Drive Enclosures / Hard Drive Docks / NexStar® TX USB 3.0 Hard Drive Dock with 3-Port Hub
  • NexStar® TX USB 3.0 Hard Drive Dock with 3-Port Hub

    NST-D328S3H-BK

    for 2.5"/3.5" SATA 6Gbps SSD/HDD

    This multi-purpose NST-D328S3H-BK USB 3.0 Hard Drive Dock with 3-Port Hub is a simple design with broad functionality. The first thing that you will notice is the three USB 3.0 ports on the dock. This built in USB hub is easy accessible in front, the three front USB 3.0 port provides ample connections saving you another device on your desk.  This combination of Hub + Dock allows for easy connection to any Standard SATA 2.5”/3.5” HDD/SSD/Hybrid bare drive.  It comes with the latest USB 3.0 technology and USAP support to help speed up file copy and swapping of drives for unlimited storage. 

     

    This design allow for maximum flexibility to use both at the same time, or USB hub alone or Dock alone. The USB Plug and Play functionality further simplifies adding or removing of devices from the USB ports. Once you start using this multi-purpose Hub + Dock, you will not want to go back to have two device on your desk anymore. This one NST-D328S3H-BK will do the job of two devices and simplify your system work space.


     

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    • Hard Drive Dock and 3-Port Hub in one
    • Easy Access to 3 USB 3.0 Ports 
    • SuperSpeed USB 3.0 with UASP for enhanced speed, backward compatible with USB 2.0/1.1
    • Support High performance SATA 6 Gbps interface - Twice the interface speed with backwards compatibility to legacy SATA I/II
    • Insert and Use 2.5”/3.5” SATA HDD/SSD/Hybrid Drive for ultimate convenience
    • Use USB eject and power off dock to swap drive without shutting down Computer
    • Hi-Quality Shielded USB 3.0 Cable Ensures Data Integrity and Speed
    • Support Large capacity drives

     

Model:  NST-D328S3H-BK
 
Dock Support:  SATA I/II/III HDD/SSD/Hybrid Drive
Dock Drive Size:  2.5”/3.5” HDD/SSD/Hybrid Drive
Internal Interface:  Standard SATA III (Compatible with SATA I/II)
External Interface:  USB Type B
Hub Ports:  3 Ports, USB 3.0 with UASP 
Hub interface:  USB Type A
Interface Cable: USB 3.0 Type A (system side) to Type B (Dock side) 
USB cable Length: 787 mm / 31 inches
Power Supply: Universal Switching AC adapter, Output: 12VDC, 3A (5.5mm plug)
HD Capacity: Up to 8TB
Material: ABS/PC Plastic
Dimension: 130 x 80 x 58 mm / 5.1 x 3.2 x 2.3 inches
Weight: 263g / 0.6 lbs.
 
Environmental:
Temperature
Operating:  0°C to +50°C
Non-Operating:   -20°C to +70°C
Humidity
Operating:  5% ~ 90% (Non-Condensing)
Non-Operating: 5% ~ 90% (Non-Condensing)
 
 
System Requirements:
Latest version of Windows® 7, 8 or Windows 10 / Mac® OS X 10.6 or later
Computer with USB 3.0 or USB 2.0 port 
 
 
Whats included: 
NexStar TX USB 3.0 Hard Drive Dock with 3-Port Hub, USB 3.0 cable (USB 2.0 compatible), External power supply, Quick Guide

 

UPC:  844767022727

EAN:  4716872103119

Driver

Manual

Windows or OS X cannot see my connected USB storage device, why? [#33405]

  • There are many reasons why a USB storage device will not show correctly on your System.
    Here are some reason and possible solution:

     

    1) The hard drive that you install into the USB storage is new and was not prepare to use with this System.

    Solution: Use system disk tool to prepare the drive for use by initializing, partition and then formatting the drive. Once that is done, the System OS will detect the drive correctly. For help with preparing a new hard drive for use, please refer to the FAQ on "Preparing a New Hard Drive for use".

     

    2) Your system does not have the proper drivers and requires updates.

    Solution: Safely eject the USB device and Run Windows Update to ensure all drivers are up to data, before connecting USB device again.

     

    3) The System is not seeing the USB enclosure.

    Solution#1 (for self-powered enclosure): Shutdown and power OFF system, power OFF USB enclosure, disconnect the USB enclosure, turn system power back ON, log back into your system, wait for system to fully loaded all drivers, connect back the USB enclosure directly into the USB port on the computer, avoid connecting thru a hub, and finally power ON the USB enclosure.

    Soultion#2 (for bus powered enclosure): Power OFF the system, disconnect the USB enclosure, power back ON system, log back into your system, wait for system to fully loaded all drivers, and now connect back the USB enclosure directly into the USB 3.0 port on the computer, avoid connecting thru a hub.

     

    4) Under power condition and the drive is not spinning up.

    Solution: If you are connected to a USB 2.0 port and the drive in the USB enclosure is not spinning up, it may be an under-powered condition. This can be cause by the drive in the enclosure drawing too much power and the one USB port is not sufficient to power the drive. Please connect to a USB 3.0 port that can provide more power to the drive in the enclosure.

     

    5) Do not have USB 3.0 port, under power condition and the drive is not spinning.

    Solution: Use a USB Y cable. If you are using a USB 2.0 enclosure, we provided a USB cable with an extra power connector (the Y) to supplement the power requirement of the device. By connecting both (Main and Supplement) USB connectors to the system, it should provide enough power for most devices to work correctly with your system. If the power requirement for the device (hard drive + enclosure) is within the specification of just one USB port, you just need to connect only the main connector. 

     

    6) System still cannot see the drive.

    Solution: If the system cannot see the drive, you may want to try another computer to see if the problem is related to this computer.

     

    7) USB DEVICE CANNOT SEE IN OS X

    Solution: Try Force boot into safe mode and it will reset the USB.
    Shutdown system, wait 10 seconds and restart.  Right away hold down shift and will boot into safe mode.  

How to prepare a New Storage, Hard Drive, or SSD for use with a system? [#33406]

  • There are two set of instruction. One for Windows OS and another for OS X. Please use the right set of instruction for your System.

     

    >>>>>> 1) Preparing a new hard drive for use with Windows 7/8/10 OS <<<<<<

     

    NOTE: If you have important data on this drive, DO NOT go any further, please backup your data before you continue. These steps will erase ALL your data on the drive.

     

    For Windows 7, hold the Windows logo key on your keyboard and press “R” (Winkey+R). This will launch the Run the utility. Type “diskmgmt.msc” inside the text box and press Enter. This will open the Windows Disk Management utility. This is where you can format, create, and delete hard drive partitions.

     

    For Windows 8/8.1/10, hold the Windows logo key on your keyboard and press “X” (Winkey+X). This will launch a popup window and select disk management.

     

    Usually, the Initialize Disk Wizard will appear automatically when you open Disk Management. If you have more than one blank drive that needs to be initialized it will list them. Make sure that there is a check in the box of the drive that needs to be initialized, select check MBR if your hard drive is smaller than 2TB, if it is greater than 2TB, please check GPT and then left-click on the Ok button. If the wizard does show up, go to step 5. If the wizard does not show up, please see the note and additional images directly below.

     

     

    STOP   Critical: If your hard drive is greater than 2TB in capacity, you need to use check GPT(GUID Partition Table), if it is smaller, select MBR. 

     

    NOTENote: If you do not see the Initialize Disk wizard, manually start the initialization. The drive that needs to be initialized should have a little circle with a red arrow pointing down like in the image below.

     

    Image

     

    When you find it. Right-click on the red arrow and choose Initialize Disk.

     

    Image

     

    There are two mode of initializing a new drive using MBR or GPT. If your hard drive is greater than 2TB, you need to use check GPT, if it is smaller, select MBR.

     

     

    The drive is now initialized. The disk should have a black bar and say that it is Unallocated. You should now be able to create a partition and format the hard drive.

     

    Image

     

    Now right click the unallocated space and click create a New Simple Volume shown below:

     

     

    Follow the on screen wizard by clicking Next

     

    6140ced0ed5c4af9bb3f4e2.png

     

    Specify your volume size, if you are not sure use the default, and now click Next

     

    d12075fe11cf486a8c71aaf.png

     

    Assign a drive letter to the drive, if you are not sure use the default and click Next

     

    584018838e134ecea7380b0.png

     

    Format the partition and name the volume, if you are not sure use the default

     

    7f18d8fde76b4e2a842e50e.png

     

    Now click Finish and it will start formatting the drive to get it ready for use.

     

    647d38c3616c4b1fb67fdc0.png

     

    Once the formatting is done, your system will report the presense of a new drive with an assigned drive letter. You can begin using the storage.

     

     

    >>>>>> 2) Preparing a new hard drive for use with Apple OS X <<<<<<

     

     

     

     

     

     

     

     

     

What is the Maximum Capacity Hard Drive can I install into the enclosure or Dock and Power Requirement of the drive? [#33402]

  • Please note the following requirement for USB enclosures, eSATA enclosures and Docks. 

    For Enclosures:

    It can vary depending on the age and type of the Enclosures.

    2.5" SATA drive, USB enclosures:
    The maximum capacity is 4TB or more for the current shipping model as of this writing (Feb 5, 2020). Please write to support@vantecusa.com for further help or questions.

    2.5" SATA drive, eSATA enclosures:
    Please check with your system manufacturer on the eSATA port, some system eSATA may only support 2TB drive. Our eSATA enclosure maximum capacity is 4TB or more for the current shipping model as of this writing (Feb 5, 2020). Please write to support@vantecusa.com for further help or questions.

    Please READ these Limitation: 

    1)  For 2.5" SATA drive, Maximum Capacity alone is not the only thing you have to check, the other important criteria are the thickness of the drive. If your 2.5" enclosure will only fit a drive with the thickness (or height) of 7mm drive, trying to put a 9.5mm thickness drive into the enclosure will not fit.

    2)  The power requirement of the drive is also very important. Most drives are designed for installing into the systems with unlimited power. If you purchase a big capacity drive with power requirements that exceed the power your USB port can provide, it will not function. This is the fault of your USB port lack of power and your power hungry drive, not the enclosure issue. The enclosure uses minimum power. Your Drive plus the enclosure MUST not exceed the power capability of your USB port.

    3) Support AF or 512e drives only, do not support 4Kn drives.

     

    3.5" SATA drive, USB enclosures:
    The maximum capacity is 16TB or more for the current shipping model as of this writing (Feb 5, 2020).
    It is maybe 2TB for an older or discontinued model. You can also write to us for help concerning an older enclosure(s) capacity. Please write to support@vantecusa.com for further help or questions.

    3.5" SATA drive, eSATA enclosures:
    Please check with your system manufacturer on the eSATA port, some system eSATA may only support 2TB drive. Our eSATA enclosure maximum capacity is 12TB for the current shipping model as of this writing (Feb 5, 2020). Please write to support@vantecusa.com for further help or questions.

    Please READ these Limitation: 

    1) The power requirement of the drive is also very important. Most drives are designed to draw less than 13 watts per drive. The enclosure uses minimum power and the ac adapter that comes with the enclosure are designed for most standard power requirement of the drives. If you purchase drives that draw too much power (greater than 13 watts) and exceed the specifications of the enclosure ac adapter, it will not function correctly. Please check the label on the drive for the power specifications. If your drives exceeded the limitation, you may have to purchase a bigger ac adapter for your needs, please contact Vantec Support for sizing the ac adapter for your needs and to purchase optional bigger ac adapter. 

    2) Support AF or 512e drives only, do not support 4Kn drives.

     

    Older 2.5" or 3.5" IDE drive, USB enclosures:
    If you are using an older USB enclosure for IDE drive, generally for 2.5" IDE, USB enclosure it is 320GB and for 3.5" USB enclosure is 750GB. 

     

    For Docks:

    It can vary depending on the age and type of interface of the Dock.

    Docks are designed for 2.5" or 3.5" SATA Drives, for current shipping docks as of this writing (Feb 5, 2020), 2.5" SATA HDD/SSD, the capacity ranges from 100GB to 4TB, and for 3.5" SATA drive, it is 500GB to 16TB.
    Please write to support@vantecusa.com for further help or questions if you are not sure.

    Please READ these Limitation: 

    1) The power requirement of the drive is also very important. Most drives are designed to draw less than 13 watts per drive. The dock uses minimum power and the ac adapter that comes with the dock are designed for most standard power requirement of the drives. If you purchase drives that draw too much power (greater than 13 watts) and exceed the specifications of the dock ac adapter, it will not function correctly. Please check the label on the drive for the power specifications. If your drives exceeded the limitation, you may have to purchase a bigger ac adapter for your needs, please contact Vantec Support for sizing the ac adapter for your needs and to purchase optional bigger ac adapter. 

    2) Support AF or 512e drives only, do not support 4Kn drives.

     

    For ALL DISCONTINUED products, please check the specifications on the product page. 

     

About Warranty, Repair process (RMA), RMA closed status, and Register product [#33410]

  • About warranty:

    All our standard products comes with 1 year warranty. Some special products may have longer warranty, please check the product page for more information.

    If you have questions about our product, please contact our support team for assistance. You can reach them via the contact form located in Menu "About Us", select the Region and select "Product Support". They are very helpful and can answer and assist with our products.

     

    Here are the steps for warranty repair. You can use this link below or you can contact RMA our website main page, select Support pull down menu and pick RMA Center. In the RMA Center page select Warranty Service, "End User" to begin.

    https://www.vantecusa.com/rma.php

    Normal RMA returns for repair.

    1)            Submit the online RMA request above.
    2)            Wait for the RMA to be approved. You will get notification of the approval via email. (Check your spam folder if it did not show within 2 hours.)
    3)            Follow the instruction in the RMA email. Pack well and send back the defective unit. (You pay for shipping to us)
    4)            We wait for the unit to arrive.
    5)            Once here, we replace the unit and send replacement unit back to you. (We pay for shipping to you)
    6)            RMA case close.

     

    RMA Closed:

    When an RMA status is CLOSED, it means a replacement unit/parts have been shipped back to you and the RMA process is complete.

    It will show the date the item was received by our RMA department, the date the replacement item was ship back to you, and the shipping method and tracking number for the shipment back to you.

    picture showing RMA closed

    You can track the replacement part/unit by going to the shipper website to track the package coming back to you. Once you have received the replacement unit please check and let us know if you have any further problem.

     

    Register Products:

    You do not need to register the product. For warranty purpose we require the invoice or proof of purchase.

    You can do the following:

    If you purchase it from a store and have the physical receipt, take a clear picture of the receipt, email to yourself and save it in your email warranty folder (create one if you do not have one).
    If you purchase it online, you can save the invoice email to your email warranty folder.
    If you purchase online, the online store may have your purchase history that may help.

    With this you will have a central place for all your receipts.

    All products warranty is for one year, if you do not need them any more after a year clear that email.

     

     

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