NexStar® HX, 3.5

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NexStar® HX, 3.5" SATA III Hard Drive Enclosure USB 3.0 with Fan
NST-387S3-BK

The NexStar® HX, 3.5" SATA III Hard Drive Enclosure USB 3.0 with Fan is a totally redesigned enclosure. This sleek enclosure will keep your hard drive safe and cool. It features a hard aluminum case and tray that effectively draws away the heat while an active-controlled 60mm fan pushes cool air through the enclosure ensuring your hard drive is cooled while in use. This NexStar HX comes with smart and green features to extend the life of the drive by spinning down when the system goes to sleep thus saving energy when it is not in use. With the latest UASP protocol and SATA III 6Gbps support, transferring and backing up files are faster. This NexStar HX product is a name that stands for solid and durability, it will last for a very long time.

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- Design For Large Capacity Drive
- SATA III specification max 6Gbps (Backwards Compatible With SATA II/I)
- Adopt UASP to Enhance Maximum Performance of Hard Drive for Windows 10
- Aluminum Casing Cools Down Your Hard Drive
- Vents To Exhaust Hot Air To Let In Cool Air
- Maximum Transfer Rates Up to 5 Gbps w/USB 3.0
- Large 60mm Fan with On & Off/Variable Switch
- Easily Add Storage to Any System with USB 3.0, 2.0, or 1.1
- Hi-Quality Shielded USB 3.0 Cable Ensures Data Integrity and Speed
- Hot-Swappable: Plug & Play Without Rebooting
- No Drivers Needed (NDN) for Windows OS and OSX
- Enclosure Design to Stand Vertically with or without Enclosure Stand or laying on side with Fan facing up.

Model: NST-387S3-BK

Device Support: SATA III/II/I Hard Drive

Device Size: 3.5” Standard SATA Drive

Internal Interface: Standard SATA

External Interface: USB 3.0 Type-B

Interface Cable: USB Type-B to Type-A

Interface Cable Length: 39 inches, 1000 mm

HDD Capacity: Up to 16TB click here for detail

Power Supply: AC Adapter, Output: 12VDC, 2A click here for detail

Material: Mainly Aluminum, Minor ABS Plastic

Enclosure Dimensions without stand: 8.5 x 4.8 x 2.0 inches / 217 x 123 x 50 mm

Enclosure Dimensions with stand: 8.5 x 5.1 x 2.8 inches / 217 x 130 x 72 mm

Enclosure Weight: 4.4 oz. / 125g

OS Support: Windows 10, 8.1, 8, 7 32-bit and 64-bit; OS X 10.6, or greater

System Requirements:

OS with USB storage support

USB 3.0 Type-A port

What's included: NexStar® HX Enclosure, Enclosure Stand, Ac Adapter, Screw Set, USB cable, Quick Install Guide

EAN: 4716872103478

UPC: 844767023021

Environmental:

Operating Temperature 0 ℃ to +45℃

Operating Humidity 10% to 85 % RH (no condensation)

Storage Temperature -10℃ to +70℃

Storage Humidity 5% to 90% RH (no condensation)

Driver

Manual

The Product is not work working correctly, what should I do? [#21034]

Sometime problems may occur during first installation or use, we at VantecUSA like to help you get it working to resolve the problem. We have a team of support staff that is here to help you. Please write to us first before you return the product back to the place of purchase. We are committed to help you get the product setup and working correctly. You can reach us via email at support@vantecusa.com. We will reply to you very quickly to assist you.

It is always a pleasure assisting our customer solve and resolve problems related to our products.

Thank you for looking into our products. We do value your patronage. porno

Best Regards,

VantecUSA Customer Service Team.

Is Vantec USB Enclosures/Docks compatible with Windows 10 operating system? [#33401]

Yes, all our USB Enclosures and Docks are compatible with Windows 10 Operating System. Just plug into any USB port on your Windows 10 system and it should function just like your older OS. You do not need to update any firmware or drivers. It is plug and play.

Where can I download Drivers for your USB Storage product? [#33409]

USB Enclosures:

All our USB enclosures do not need any drivers. It is plug and play. All our USB enclosures uses the USB client drivers that are already built in to the OS (XP, Vista, 7, 8, 8.1, 10, OS X 10.6 or newer). As long as your computer USB Host controller drivers is install correctly and is working, when you connect our enclosures to your computer, the OS will sense the USB storage and load the correct drivers automatically for you.

USB Adapters:

USB adapter does not need any drivers. It is plug and play. It uses the USB client drivers that are already built in to the OS (XP, Vista, 7, 8, 8.1, 10, OS X 10.6 or newer). As long as your computer USB Host controller drivers is install correctly and is working, when you connect the drive to this adapter to your computer, the OS will sense the USB storage and load the correct drivers automatically for you.

USB Docks:

All our USB docks do not need any drivers. It is plug and play. All our USB docks use the USB client drivers that are already built in to the OS (XP, Vista, 7, 8, 8.1, 10, OS X 10.6 or newer). As long as your computer USB Host controller drivers is install correctly and is working, when you connect our docks to your computer, the OS will sense the USB storage and load the correct drivers automatically for you.

NST-387S3-BK Fan replacement [#11232020]

Click Here to download steps for replacing the FAN in the enclosure.

What is the Maximum Capacity Hard Drive can I install into the enclosure or Dock and Power Requirement of the drive? [#33402]

Please note the following requirement for USB enclosures, eSATA enclosures and Docks.

For Enclosures:

It can vary depending on the age and type of the Enclosures.

2.5" SATA drive using USB enclosures:
The maximum capacity is 4TB or more for the current shipping model. It is maybe 2TB or less for an older enclosure if you purchased before 2015. You can also write to us for help concerning an older enclosure(s) capacity. Please write to support@vantecusa.com for further help or questions.

2.5" SATA drive using eSATA enclosures:
Please check with your system manufacturer on the eSATA port, some system eSATA port may only support 2TB drive. Our eSATA enclosure maximum capacity is 4TB or more for the current shipping model.

Please READ these Limitation:

1) For 2.5" SATA drive, Maximum Capacity alone is not the only thing you have to check, the other important criteria are the thickness of the drive. If your 2.5" enclosure will only fit a drive with the thickness (or height) of 7mm drive, trying to put a 9.5mm thickness drive into the enclosure will not fit.

2) The power requirement of the drive is also very important. Most drives are designed for installing into the systems with unlimited power. If you purchase a big capacity drive with power requirements that exceed the power your USB port can provide, it will not function. This is the fault of your USB port lack of power and your power hungry drive, not the enclosure issue. The enclosure uses minimum power. Your Drive plus the enclosure MUST not exceed the power capability of your USB port.

3) Support AF or 512e drives only, do not support 4Kn drives.

3.5" SATA drive, USB enclosures:
The maximum capacity is 16TB or more for the current shipping model.
It is maybe 2TB or less for an older enclosure if you purchased before 2015. You can also write to us for help concerning an older enclosure(s) capacity. Please write to support@vantecusa.com for further help or questions.

3.5" SATA drive, eSATA enclosures:
Please check with your system manufacturer on the eSATA port, some system eSATA port may only support 2TB drive. Our eSATA enclosure maximum capacity is 12TB for the current shipping model.

Please READ these Limitation:

1) The power requirement of the drive is also very important. Most drives are designed to draw less than 13 watts per drive. The enclosure uses minimum power and the ac adapter that comes with the enclosure are designed for most standard power requirement of the drives. If you purchase drives that draw too much power (greater than 13 watts) and exceed the specifications of the enclosure ac adapter, it will not function correctly. Please check the label on the drive for the power specifications. If your drives exceeded the limitation, you may have to purchase a bigger ac adapter for your needs, please contact Vantec Support for sizing the ac adapter for your needs and to purchase optional bigger ac adapter.

2) Support AF or 512e drives only, do not support 4Kn drives.

Older 2.5" or 3.5" IDE drive, USB enclosures:
If you are using an older USB enclosure for IDE drive, generally for 2.5" IDE, USB enclosure it is 320GB and for 3.5" USB enclosure is 750GB.

For Docks:

It can vary depending on the age and type of interface of the Dock.

Docks are designed for 2.5" or 3.5" SATA drives, for current shipping docks, 2.5" SATA HDD/SSD, the capacity ranges from 100GB to 4TB, and for 3.5" SATA drive, it is 500GB to 16TB. For older Docks purchased before 2015, it may only support 2TB or less. Please write to support@vantecusa.com for further help or questions.

Please READ these Limitation:

1) The power requirement of the drive is also very important. Most drives are designed to draw less than 13 watts per drive. The dock uses minimum power and the ac adapter that comes with the dock are designed for most standard power requirement of the drives. If you purchase drives that draw too much power (greater than 13 watts) and exceed the specifications of the dock ac adapter, it will not function correctly. Please check the label on the drive for the power specifications. If your drives exceeded the limitation, you may have to purchase a bigger ac adapter for your needs, please contact Vantec Support for sizing the ac adapter for your needs and to purchase optional bigger ac adapter.

2) Support AF or 512e drives only, do not support 4Kn drives.

For ALL DISCONTINUED products, please check the specifications on the product page. If the product is not listed on the website (meaning it is very old), please write to support@vantecusa.com for further help.

How to prepare a New Storage, Hard Drive, or SSD for use with a system? [#33406]

There are two set of instruction. One for Windows OS and another for OS X. Please use the right set of instruction for your System.

>>>>>> 1) Preparing a new hard drive for use with Windows 7/8/10 OS <<<<<<

NOTE: If you have important data on this drive, DO NOT go any further, please backup your data before you continue. These steps will erase ALL your data on the drive.

For Windows 7, hold the Windows logo key on your keyboard and press “R” (Winkey+R). This will launch the Run the utility. Type “diskmgmt.msc” inside the text box and press Enter. This will open the Windows Disk Management utility. This is where you can format, create, and delete hard drive partitions.

For Windows 8/8.1/10, hold the Windows logo key on your keyboard and press “X” (Winkey+X). This will launch a popup window and select disk management.

Usually, the Initialize Disk Wizard will appear automatically when you open Disk Management. If you have more than one blank drive that needs to be initialized it will list them. Make sure that there is a check in the box of the drive that needs to be initialized, select check MBR if your hard drive is smaller than 2TB, if it is greater than 2TB, please check GPT and then left-click on the Ok button. If the wizard does show up, go to step 5. If the wizard does not show up, please see the note and additional images directly below.

Critical: If your hard drive is greater than 2TB in capacity, you need to use check GPT(GUID Partition Table), if it is smaller, select MBR.

Note: If you do not see the Initialize Disk wizard, manually start the initialization. The drive that needs to be initialized should have a little circle with a red arrow pointing down like in the image below.

When you find it. Right-click on the red arrow and choose Initialize Disk.

There are two mode of initializing a new drive using MBR or GPT. If your hard drive is greater than 2TB, you need to use check GPT, if it is smaller, select MBR.

The drive is now initialized. The disk should have a black bar and say that it is Unallocated. You should now be able to create a partition and format the hard drive.

Now right click the unallocated space and click create a New Simple Volume shown below:

Follow the on screen wizard by clicking Next

Specify your volume size, if you are not sure use the default, and now click Next

Assign a drive letter to the drive, if you are not sure use the default and click Next

Format the partition and name the volume, if you are not sure use the default

Now click Finish and it will start formatting the drive to get it ready for use.

Once the formatting is done, your system will report the presense of a new drive with an assigned drive letter. You can begin using the storage.

>>>>>> 2) Preparing a new hard drive for use with Apple OS X <<<<<<

About Warranty, Repair process (RMA), RMA closed status, and Register product [#33410]

About warranty:

All our standard products comes with 1 year warranty. Some special products may have longer warranty, please check the product page for more information.

If you have questions about our product, please contact our support team for assistance. You can reach them via the contact form located in Menu "About Us", select the Region and select "Product Support". They are very helpful and can answer and assist with our products.

Here are the steps for warranty repair. You can use this link below or you can contact RMA our website main page, select Support pull down menu and pick RMA Center. In the RMA Center page select Warranty Service, "End User" to begin.

https://www.vantecusa.com/rma.php

Normal RMA returns for repair.

1)            Submit the online RMA request above.
2)            Wait for the RMA to be approved. You will get notification of the approval via email. (Check your spam folder if it did not show within 2 hours.)
3)            Follow the instruction in the RMA email. Pack well and send back the defective unit. (You pay for shipping to us)
4)            We wait for the unit to arrive.
5)            Once here, we replace the unit and send replacement unit back to you. (We pay for shipping to you)
6)            RMA case close.

Register Products:

You do not need to register the product. For warranty purpose we require the invoice or proof of purchase.

You can do the following:

If you purchase it from a store and have the physical receipt, take a clear picture of the receipt, email to yourself and save it in your email warranty folder (create one if you do not have one).
If you purchase it online, you can save the invoice email to your email warranty folder.
If you purchase online, the online store may have your purchase history that may help.

With this you will have a central place for all your receipts.

All products warranty is for one year, if you do not need them any more after a year clear that email.

Need support outside of USA/Canada region [#33419]

We have 2 support sites, one in the USA/Canada region that support the USA/Canada region and another based in Taiwan that supports the Global site that covers all other countries. The product mix sold by this two region are different, you will get better support from the global site. You can also reach them directly at support-global@vantecusa.com address in future email.

Warranty replacement process [#33413]

Here are the steps when requesting for warranty replacement:

1) Start the RMA process.

     We offer 1 year warranty for this product. If it is within 1 year, you can contact RMA through our website using the Online RMA link.

  https://www.vantecusa.com/rma.php

     After submitting, you should get an approval within 24 hours (check your spam folder, to make sure it did not end up in the spam folder)

2) After you have gotten the RMA number, follow the instruction in the approval email, the prep the unit and send it back to us (you pay for shipping back to us).

3) Once we have received the defective unit, we replace the unit and send it back. (we pay for shipping back to you).

4) You can check on the status of this process by emailing to rma@vantecusa.com for more information on the status.

NexStar® HX, 3.5" SATA III Hard Drive Enclosure USB 3.0 with Fan

Please note the following requirement for USB enclosures, eSATA enclosures and Docks.

For Enclosures:

2.5" SATA drive using eSATA enclosures:
Please check with your system manufacturer on the eSATA port, some system eSATA port may only support 2TB drive. Our eSATA enclosure maximum capacity is 4TB or more for the current shipping model.

3.5" SATA drive, eSATA enclosures:
Please check with your system manufacturer on the eSATA port, some system eSATA port may only support 2TB drive. Our eSATA enclosure maximum capacity is 12TB for the current shipping model.

Older 2.5" or 3.5" IDE drive, USB enclosures:
If you are using an older USB enclosure for IDE drive, generally for 2.5" IDE, USB enclosure it is 320GB and for 3.5" USB enclosure is 750GB.

For Docks:

For ALL DISCONTINUED products, please check the specifications on the product page. If the product is not listed on the website (meaning it is very old), please write to support@vantecusa.com for further help.

About warranty:

Normal RMA returns for repair.

Register Products: