The Vantec USB C MST Docking Station with PD 60W is designed for multi-connectivity. This MST Docking Station integrates many ports and functions into one simple device. With this device, it extends the connectivity of the System/Laptop to more USB peripherals, Video ports, Ethernet network, the speaker and the microphone via a single USB C port (must have DP Alt Mode).
The PD Charging technology, provide upstream charging function to connected Laptop via USB C interface. The multiple USB 3.1 Gen 1 ports, enables super speed data transmission between USB peripherals. With the DP or HDMI ports, you can setup primary, mirror, or extend high-resolution screen to see vivid pictures and videos. You can do even more with MST mode with system support.
All our standard products comes with 1 year warranty. Some special products may have longer warranty, please check the product page for more information.
If you have questions about our product, please contact our support team for assistance. You can reach them via the contact form located in Menu "About Us", select the Region and select "Product Support". They are very helpful and can answer and assist with our products.
Here are the steps for warranty repair. You can use this link below or you can contact RMA our website main page, select Support pull down menu and pick RMA Center. In the RMA Center page select Warranty Service, "End User" to begin.
https://www.vantecusa.com/rma.php
1) Submit the online RMA request above.
2) Wait for the RMA to be approved. You will get notification of the approval via email. (Check your spam folder if it did not show within 2 hours.)
3) Follow the instruction in the RMA email. Pack well and send back the defective unit. (You pay for shipping to us)
4) We wait for the unit to arrive.
5) Once here, we replace the unit and send replacement unit back to you. (We pay for shipping to you)
6) RMA case close.
When an RMA status is CLOSED, it means a replacement unit/parts have been shipped back to you and the RMA process is complete.
It will show the date the item was received by our RMA department, the date the replacement item was ship back to you, and the shipping method and tracking number for the shipment back to you.
You can track the replacement part/unit by going to the shipper website to track the package coming back to you. Once you have received the replacement unit please check and let us know if you have any further problem.
You do not need to register the product. For warranty purpose we require the invoice or proof of purchase.
You can do the following:
If you purchase it from a store and have the physical receipt, take a clear picture of the receipt, email to yourself and save it in your email warranty folder (create one if you do not have one).
If you purchase it online, you can save the invoice email to your email warranty folder.
If you purchase online, the online store may have your purchase history that may help.
With this you will have a central place for all your receipts.
All products warranty is for one year, if you do not need them any more after a year clear that email.
