The Power Saving function of our enclosures assists in saving energy and at the same time helps extend the life of your drive.

1) Our enclosures when it is not connected to a working system, will not power ON.

If the storage enclosure is not connected to a computer, what is the point of wasting energy by spinning up the Hard Drive.

NOTE: If a user after installing their hard drive into the enclosure and without connecting to any working system, the enclosure will NOT TURN ON, this is normal by design.

You MUST have the enclosure connected to a WORKING SYSTEM (Powered ON) before turning ON the enclosure to see the drive spin up.

2) The enclosure is designed to follow the Power Saving function of the Operating System.

When it is connected and in usage, the enclosure will follow the Power Saving Setting of the OS to maximize usage and Power Saving.

Meaning when the system sleep, the enclosure will spin down the drive to sleep too. When the system wakes, the enclosure will wake and spin up the drive too.

3) Why is my enclosure NOT following the Power Saving function noted above?

For the enclosure to detect and follow the Power Saving Function listed above, the USB port on your system MUST be configured to do the same. If the USB port (either on the motherboard or an addon card is not configured correctly or do not support these function, it may prevent our enclosure from performing the Power Saving Function correctly.

If you have any further questions, please don't hesitate to write to us at support@vantecusa.com , we will do our best to answer them.
 

ALL Vantec's enclosures are Green Enclosures, it is designed to save power when not in use.
If it is not connected to a working system, it will not power ON.

Please connect to a system that is working with OS loaded and running. Once it is connected to your working system and powered ON, it will spin up the drive and your system will acknowledge a USB storage connected.

Note: if you install a NEW hard drive for the first time, please use the OS tool to prep (initialize, partition and format) your new drive, you just need to do this once.

Latest Drivers from DisplayLink on Windows OS (7,8,8.1,10,11) and Mac OS X 10.x to 15.x
For the following products: NBV-410DU3,  NBV-400HU3,  NBV-320U3,  NBV-200U3,  DSH-300U3,  DSH-M100U3

Date: Nov 29, 2021, OS X Combined Release version 1.2 to 1.6beta.
Please download and unzip to see individual version with release notes. 

https://vantecusa.com/CKEdit/images/files/DisplayLink_ManagerGraphicsConnectivity_OSX_Releases.zip

Date: Nov 29, 2021, Windows OS Release version 10.1 M2.
Please download and unzip to see release notes. 

https://vantecusa.com/CKEdit/images/files/DisplayLink_USBGraphicsSoftwareforWindows_OS_10_1_M2.zip

Date: Nov 29, 2021, Ubuntu 20.04 Release version 5.4.1.
Please download and unzip to see release notes. 

https://vantecusa.com/CKEdit/images/files/DisplayLink_USBGraphicsSoftwareforUbuntu_5_4_1-zip.zip

The write-protect switch on these enclosures is designed to block any OS-level file access.

The switch needs to be set first before it is connected to the USB port.

To change the storage to read-only, change the switch to lock position and plug the USB to your system like you normally do and you will see the OS view the files as read-only.

To change from lock to unlock or vise-versa, do a USB “safe to remove” first, unplug the device from the USB port, change the switch setting, and plug it back into your system.

It is not designed to change the mode while the storage is connected to the system. Changing mode while connected may produce an undesirable result.

There is a Firmware update for the OLDER NST-205C3-SG (NON-TOOLESS ONLY) OR NST-206C3-SG (NON-TOOLESS ONLY).

This firmware update will not affect the module and can be performed with or without the NVMe module. This firmware is for correcting issues with WD NVMe with 2 lanes, if you are not using 2 lanes module, you do not need this firmware.

This firmware is only for the very early version of the enclosure. If you just purchase a new enclosure, you do not need this firmware.  

Just plug the enclosure into the System USB port and run the firmware update software. If your enclosure firmware is current, it will not change. If your enclosure firmware is not current, it will update to the latest.

Here is the link: https://www.vantecusa.com/CKEdit/files/NST-205C3_206C3_FW_UpdateUtility_v133_01_00_02_03_06.zip

For further help, please write to VantecUSA support, you can reach them at support@vantecusa.com

Some enclosures you purchase may come with the following USB cable shown below or Dual cable.

For USB cable shown below, the right way to connect the cable is to plug the single USB C to the enclosure first
and the other end to your system USB port shown. Do not reverse the connection, it may not work.  

For Dual cable (two cable, C to C and C to A) the right way to connect the cable is to see what type or port is available
on your system and use the C to C or C to A. First plug the single USB C to the enclosure and the other end to your system USB port

Yes, the NST-271C31-BK will support TRIM.

If you have an older version that will not support TRIM, please use this link to update the firmware.

https://www.vantecusa.com/CKEdit/files/NST-271C31-BK_TRIM.zip

Download, unzip and follow the pdf instruction to flash the firmware.

Yes, All our M.2 NVMe Enclosures supports NVMe Module both M Key (PCIe Gen3 x4) or B+M Key (PCIe Gen3 x2). Example of NVMe with B+M Key is the WD Blue SN500 NVMe SSD, Part# WDS250G1B0C, WDS500G1B0C.

Please do not get confuse M.2 NVMe B+M Key with M.2 SSD B+M Key. M.2 SSD Module will not function in the NVMe enclosure or on the NVMe add-on card.

Yes, All our M.2 NVMe Add-on Card supports NVMe Module both M Key (PCIe Gen3 x4) or B+M Key (PCIe Gen3 x2) too.

If you are not sure write to support@vantecusa.com for assistance.

The current version of JMicron RAID Manager software is 32bit. It is not compatible with OS X 10.15 (Catalina) because the OS requires all apps to be 64bit.

It is compatible with OS X 10.14 and older version.

DP Alt Mode is DisplayPort Alternate Mode. DP Alt Mode is a functional extension built into SOME USB-C port. There is two types of USB-C port, with DP Alt Mode and without DP Alt Mode (only as a data port). If your system’s USB-C port comes with DP Alt Mode, it can have DisplayPort functionality for primary or secondary HDMI display. If your system’s USB-C port do not have DP Alt Mode, connecting to a video adapter with HDMI will give you a blank screen.

These DP Alt Mode carry non-USB signals and are optional capabilities unique to the USB-C connector or port, like DisplayPort or Thunderbolt 3. All Apple systems with Thunderbolt 3 can be used with USB-C with DP Alt Mode. Most USB host controller add-on card with USB-C port on Windows systems does not have DP Alt Mode function.

Please check with the system or addon card manufacturer to verify support for USB-C with DP Alt Mode capability before purchasing a USB-C adapter with HDMI port.

Dear User,

Thank you for purchasing this USB Host controller PCIe Addon card.

These products DO NOT require any drivers if you are installing them into a system using Windows 8.1/10/11 or newer.

Microsoft Windows 8.1/10/11 or newer Operating Systems has included the necessary drivers (built-in, native drivers) in the OS.

Do not use the provided CD drivers, it is ONLY needed if you are using Windows 7 or older OS.

If you are using Windows 7 or older Operating Systems AND this card support the older OS, you may use the provided CD drivers or access the product page for your card to download the older drivers.

If you are not sure and run into a problem, please write to support@vantecusa.com for further assistance.

Sometime problems may occur during first installation or use, we at VantecUSA like to help you get it working to resolve the problem. We have a team of support staff that is here to help you. Please write to us first before you return the product back to the place of purchase. We are committed to help you get the product setup and working correctly. You can reach us via email at support@vantecusa.com. We will reply to you very quickly to assist you.

Best Regards,

VantecUSA Customer Service Team.

If you are experiencing connection issue, like drop connection, cannot recognize the second drive, unable to format drives or another strange symptom, make sure you are using the provided ac adapter.

This is caused by your drives drawing too much power from your USB port and your USB port cannot provide enough power to the drives.

We have found out current newer SSD (per drive) and HDD (per drive) power requirement are exceeding the power of one USB port as a result the provided AC Adapter is required.

Multi-Stream Transport (MST) is a specification that allows multiple monitors to be Daisy Chain together. This capability allows Video signal to pass from the computer to monitor (1), and then to monitor (2) and more.

This capability is supported in Display Port (DP) v1.2 specification, in general, monitors that have support for daisy chain will have two DisplayPort, one in and one out. Daisy chaining monitor also requires termination of the chain. The last monitor on the chain needs to be terminated, this is done thru the OSD (monitor On Screen Display menu). If you are using a different version of the DisplayPort monitor, should always put the older DPv1.1 as the last monitor in the chain.

Please check the requirement and manuals of the monitor's daisy chaining for further instruction. Daisy chaining does have its limitation due to the amount of video on the chain. In general, the first display will be your primary display and the 2nd and 3rd displays will be cloned.

Besides the monitors, the DP cables used also must be DP version 1.2 

Remove the two screws holding the rear plastic cover.

Hold it vertically in the picture shown.

1) lift the right side of the cover by about 5mm

2) push the plate away to pop out the latch holding the rear plate.