What is the Maximum Capacity Hard Drive can I install into the enclosure or Dock and Power Requirement of the drive? [#33402]
It can vary depending on the age and type of the Enclosures.
Please READ these Limitation:
1) For 2.5" SATA drive, Maximum Capacity alone is not the only thing you have to check, the other important criteria are the thickness of the drive. If your 2.5" enclosure will only fit a drive with the thickness (or height) of 7mm drive, trying to put a 9.5mm thickness drive into the enclosure will not fit.
2) The power requirement of the drive is also very important. Most drives are designed for installing into the systems with unlimited power. If you purchase a big capacity drive with power requirements that exceed the power your USB port can provide, it will not function. This is the fault of your USB port lack of power and your power hungry drive, not the enclosure issue. The enclosure uses minimum power. Your Drive plus the enclosure MUST not exceed the power capability of your USB port.
3) Support AF or 512e drives only, do not support 4Kn drives.
Please READ these Limitation:
1) The power requirement of the drive is also very important. Most drives are designed to draw less than 13 watts per drive. The enclosure uses minimum power and the ac adapter that comes with the enclosure are designed for most standard power requirement of the drives. If you purchase drives that draw too much power (greater than 13 watts) and exceed the specifications of the enclosure ac adapter, it will not function correctly. Please check the label on the drive for the power specifications. If your drives exceeded the limitation, you may have to purchase a bigger ac adapter for your needs, please contact Vantec Support for sizing the ac adapter for your needs and to purchase optional bigger ac adapter.
2) Support AF or 512e drives only, do not support 4Kn drives.
It can vary depending on the age and type of interface of the Dock.
Docks are designed for 2.5" or 3.5" SATA drives, for current shipping docks, 2.5" SATA HDD/SSD, the capacity ranges from 100GB to 4TB, and for 3.5" SATA drive, it is 500GB to 16TB. For older Docks purchased before 2015, it may only support 2TB or less. Please write to support@vantecusa.com for further help or questions.
Please READ these Limitation:
1) The power requirement of the drive is also very important. Most drives are designed to draw less than 13 watts per drive. The dock uses minimum power and the ac adapter that comes with the dock are designed for most standard power requirement of the drives. If you purchase drives that draw too much power (greater than 13 watts) and exceed the specifications of the dock ac adapter, it will not function correctly. Please check the label on the drive for the power specifications. If your drives exceeded the limitation, you may have to purchase a bigger ac adapter for your needs, please contact Vantec Support for sizing the ac adapter for your needs and to purchase optional bigger ac adapter.
2) Support AF or 512e drives only, do not support 4Kn drives.
Why is the enclosure not powering UP my drive after installing? [#06062022]
ALL Vantec's enclosures are Green Enclosures, it is designed to save power when not in use.
If it is not connected to a working system, it will not power ON.
Please connect to a system that is working with OS loaded and running. Once it is connected to your working system and powered ON, it will spin up the drive and your system will acknowledge a USB storage connected.
Note: if you install a NEW hard drive for the first time, please use the OS tool to prep (initialize, partition and format) your new drive, you just need to do this once.
What is Vantec enclosures Power Saving Function? [#01142020]
The Power Saving function of our enclosures assists in saving energy and at the same time helps extend the life of your drive.
1) Our enclosures when it is not connected to a working system, will not power ON.
If the storage enclosure is not connected to a computer, what is the point of wasting energy by spinning up the Hard Drive.
NOTE: If a user after installing their hard drive into the enclosure and without connecting to any working system, the enclosure will NOT TURN ON, this is normal by design.
You MUST have the enclosure connected to a WORKING SYSTEM (Powered ON) before turning ON the enclosure to see the drive spin up.
2) The enclosure is designed to follow the Power Saving function of the Operating System.
When it is connected and in usage, the enclosure will follow the Power Saving Setting of the OS to maximize usage and Power Saving.
Meaning when the system sleep, the enclosure will spin down the drive to sleep too. When the system wakes, the enclosure will wake and spin up the drive too.
3) Why is my enclosure NOT following the Power Saving function noted above?
For the enclosure to detect and follow the Power Saving Function listed above, the USB port on your system MUST be configured to do the same. If the USB port (either on the motherboard or an addon card is not configured correctly or do not support these function, it may prevent our enclosure from performing the Power Saving Function correctly.
If you have any further questions, please don't hesitate to write to us at support@vantecusa.com , we will do our best to answer them.
Firmware update for UGT-PCE320C [#11282023]
Download, unzip to a folder first (do not run from within the zip), right-click on the ASMTxHCI_MPTool.exe, and select run as administrator mode.
Make sure the card is in the system.
Click here to download firmware tool
Why is my CB-CU305MDSH or CB-CU302MDSH showing my two connected monitors in mirror mode only? [#01252024]
If you are using two external monitors to connect to the CB-CU305MDSH or the CB-CU302MDSH, please check what type of connection you are using.
There are multiple ways to connect 2 monitors to this adapter.
Using HDMI#1 + VGA OR HDMI#2 + VGA OR HDMI#1 + HDMI#2
There is a difference in how it is connected per our specifications:
A) HDMI①+VGA >> HDMI①+VGA: 1920x1080p@60Hz; MST-No; SST-Yes
B) HDMI②+VGA >> HDMI②+VGA: 1920x1080p@60Hz; MST-Yes
C) HDMI①+HDMI② >> HDMI①+HDMI②: 1920x1080p@60Hz; MST-Yes
As you can see above, if you are using (A) configuration, the “MST-No”, this will result in your two connected monitors showing in mirror mode ONLY.
If you are using (B) configuration, the “MST-Yes”, this will result in your two connected monitors being capable of showing in either extended or mirror mode.
If you are using (C) configuration, the “MST-Yes”, this will result in your two connected monitors being capable of showing in either extended or mirror mode.
If you are experiencing this issue, please unplug the HDMI cable from HDMI#1 from the CB-CU305MDSH or CB-CU302MDSH and plug it into the HDMI#2 port and you should be able to change between extended or mirror mode.
FAQ for CB-NSC300
FAQ:
IMPORTANT NOTE: ALL references to the 3.5” SATA Drive in this product imply the use of an Optional AC adapter.
1) Since there are three interfaces, can I connect two storage at the same time and use them?
No, the design of this adapter allows you to use ONLY one interface at a time, meaning you can only connect one storage to use at a time.
After using one storage, perform a proper eject of the USB device, power off and connect the second device, and power back on to use another storage
2) Do I need to prep (initialize, partition, and format) a new drive before using the drive for Storage?
If you are using this adapter for storage, AND if the drives are NEW (no existing data on it), you will need to prep the new drive before use for the first time. Please follow the FAQ on our website for help preparing (initialize, partition, and formatted) the drives. For Windows OS, use Disk Management, for Mac OS X, use Disk Utility.
3) There are three interfaces, why can’t I mount 3 drives?
The design of this adapter is for mounting only 1 drive. The M.2 NVMe, M.2 SATA, and the Standard SATA interface share the same channel, as a result, ONLY 1 drive is allowed to be mounted at one time.
4) Can I use this adapter as simple storage?
Yes, you can mount and it will see it as an individual drive letter or individual storage device.
5) Can I RAID them together with other storage?
Yes, you can, but it also depends on the RAIDED configuration, you can test to make sure all the storage will work together. It is not advisable to RAID storage of different speed, it will slow down the faster storage in your RAID group.
6) What capacity drive can I mount on this adapter?
It is (1/2/4/8TB) for M.2 NVMe or M.2 SATA, and (1TB or more) for a standard 2.5” or 3.5” SATA drive. We are constantly testing new and bigger capacity drives and will update the storage capacity as soon as it is tested. As of this writing 5/20/2024, we have tested 20TB drive.
7) What is the LED on this adapter?
There is only one LED for the power. It will be RED for Power OFF and White for Power ON, there are no LED for Read/Write Activity.
When the LED is RED (Powered OFF), you can swap the storage.
8) Can I use this adapter to do Cloning?
YES, you can Clone the following ways using a Laptop or Desktop installed with Cloning software:
Laptop or Desktop OS drive (SOURCE) è CB-NSC300 mounted storage (TARGET)
Other Storage (SOURCE) è CB-NSC300 mounted storage (TARGET)
CB-NSC300 mounted storage (SOURCE) è Other Storage (TARGET)
NOTE: the CB-NSC300 mounted storage can be M.2 NVMe, M.2 SATA, or 2.5”/3.5” Standard SATA.
Other Storage can be another enclosure Storage or Secondary Storage in a Laptop or Desktop.
We do not provide cloning software, most drive manufacturers provide free cloning software.
9) Can I use this adapter to perform a backup?
Yes, this adapter is very good for performing a backup of data from any source. You can perform a backup from or to this mounted storage device.
10) Do I need to add a heatsink for my M.2 SATA or M.2 NVMe?
It is good to mount a heatsink on your M.2, they generally run hotter due to the high speed of M.2. We designed the space around the M.2 with more space to accommodate a heatsink. There is ample space to mount M.2 NVMe with a mounted heatsink like Samsung 980 Pro with a heatsink or PNY CS3140 with a huge heatsink.
Here is the space measurement if you are using an M.2 mounted heatsink: (W) <=30mm x (L) 80mm x (BackDepth) 2.5mm (FrontDepth) >8.5mm
11) You mention this adapter requires an AC adapter if you are using a 3.5” SATA drive, what is the power requirement?
All 3.5” SATA III/II/I drives use 12VDC AND 5VDC, the total wattage may be more than 20watts, this amount of power is not available on USB. An AC adapter is required. This AC adapter must be able to provide at least 20 watts of power to the drive. This adapter comes with a power plug for 12VDC, 2A or better. Below is a recommended Optional AC adapter.
OPTIONAL AC ADAPTER requirement: Universal Auto-Switching 100-240 AC, Output, 12VDC, 2A-3A, Center Pin Positive, Outer Dia: 5.5mm, Inner Dia: 2mm, Barrel Length: 10mm.
If you are sourcing your own AC adapter, make sure it meets the specs mentioned above and has all the safety features marked (like UL, FCC, CE, and Energy efficiency) on the AC adapter.
12) What is the speed of the adapter?
This adapter is capable of USB 3.2 Gen2x1 (10Gbps), speed may vary due to different systems, USB Host, and devices.
13) How to prepare new storage for use (initialize, partition and format)?
Use this link below to help you walk thru the process.
https://www.vantecusa.com/search.php?sort=faq&keyword=33406
What is the Maximum Capacity Hard Drive can I install into the enclosure or Dock and Power Requirement of the drive? [#33402]
It can vary depending on the age and type of the Enclosures.
Please READ these Limitation:
1) For 2.5" SATA drive, Maximum Capacity alone is not the only thing you have to check, the other important criteria are the thickness of the drive. If your 2.5" enclosure will only fit a drive with the thickness (or height) of 7mm drive, trying to put a 9.5mm thickness drive into the enclosure will not fit.
2) The power requirement of the drive is also very important. Most drives are designed for installing into the systems with unlimited power. If you purchase a big capacity drive with power requirements that exceed the power your USB port can provide, it will not function. This is the fault of your USB port lack of power and your power hungry drive, not the enclosure issue. The enclosure uses minimum power. Your Drive plus the enclosure MUST not exceed the power capability of your USB port.
3) Support AF or 512e drives only, do not support 4Kn drives.
Please READ these Limitation:
1) The power requirement of the drive is also very important. Most drives are designed to draw less than 13 watts per drive. The enclosure uses minimum power and the ac adapter that comes with the enclosure are designed for most standard power requirement of the drives. If you purchase drives that draw too much power (greater than 13 watts) and exceed the specifications of the enclosure ac adapter, it will not function correctly. Please check the label on the drive for the power specifications. If your drives exceeded the limitation, you may have to purchase a bigger ac adapter for your needs, please contact Vantec Support for sizing the ac adapter for your needs and to purchase optional bigger ac adapter.
2) Support AF or 512e drives only, do not support 4Kn drives.
It can vary depending on the age and type of interface of the Dock.
Docks are designed for 2.5" or 3.5" SATA drives, for current shipping docks, 2.5" SATA HDD/SSD, the capacity ranges from 100GB to 4TB, and for 3.5" SATA drive, it is 500GB to 16TB. For older Docks purchased before 2015, it may only support 2TB or less. Please write to support@vantecusa.com for further help or questions.
Please READ these Limitation:
1) The power requirement of the drive is also very important. Most drives are designed to draw less than 13 watts per drive. The dock uses minimum power and the ac adapter that comes with the dock are designed for most standard power requirement of the drives. If you purchase drives that draw too much power (greater than 13 watts) and exceed the specifications of the dock ac adapter, it will not function correctly. Please check the label on the drive for the power specifications. If your drives exceeded the limitation, you may have to purchase a bigger ac adapter for your needs, please contact Vantec Support for sizing the ac adapter for your needs and to purchase optional bigger ac adapter.
2) Support AF or 512e drives only, do not support 4Kn drives.
Clone issue with LED and not finishing clone (NST-DM12C31, NST-D258S3-BK) [#08292024]
FAQ:
Q: Hold the Clone button to wait for the Four flashing LEDs, but the Four LEDs (25%, 25%, 75%, 100%) will not flash, why?
A: The Cloning will not start because the TARGET is smaller in sectors compared to SOURCE. It is not possible to clone from a Big to a small drive.
This STANDALONE CLONING function can only clone a drive with less number of sectors to one that has more sectors.
If you need to clone from a Big SOURCE to a small TARGET, you must use the software cloning method.
Steps:
1) Connect via USB cable to your system
2) Install cloning software from the drive manufacturer
3) start the cloning software to clone from the selected SOURCE to the TARGET drive.
Q: Cloning stayed at 25%, 50%, or 75% and did not finish for many hours, why?
A: if it is stuck at 25% or 50% or 75% and does not finish, it is saying the dock encounters bad sectors on the SOURCE or TARGET drive and cannot continue.
Please check your SOURCE and TARGET drive for bad sectors. Use other drive tools to check and resolve the errors before continuing.
If it is still not possible to use STANDALONE Clone, please use the software cloning method.
Steps:
1) Connect via USB cable to your system
2) Install cloning software from the drive manufacturer
3) start the cloning software to clone from the selected SOURCE to the TARGET drive.
Common questions about DX2 Optical Drive Enclosure (NST-540S3-BK) [#03242022]
Here are some common questions about this Optical Drive Enclosure (NST-540S3-BK)
1) After installing my optical drive into the enclosure AND I DID NOT connect to a computer, can I test to see if the unit is working?
You can see your optical drive LED will briefly come ON and then OFF. You can eject the tray to open and close.
2) Once it is connected to my WORKING computer via USB, connect the power and turn ON the enclosure what will happen?
If you are using Windows 10, your system will see your optical drive as a USB storage device. See attached picture.
If you are using Windows 10, AND you have CD media in your optical drive it will show within Windows Explorer under Device and Drives as an optical drive with a media and drive letter assigned to it. On the TaskBar (bottom right) it will list as an Ejectable USB device.
3) What happens when my system goes to sleep mode?
When that happens, the optical enclosure will also put the optical drive to sleep.
4) There is no LED, how can I know if the enclosure is working?
The NST-540S3-BK serves as a USB enclosure for your optical drive, any LED activity on your optical drive will serve as the LED for the whole unit. The LED on your optical drive will function just like when your optical drive is installed inside your desktop computer via the internal SATA port. If your optical drive is working, the enclosure will too.
5) How much power is the enclosure with my optical drive using when it is in sleep mode?
We test using a Watt meter and it shows as less than 2 Watts during sleep mode with the enclosure and a common Optical drive.
6) Can I use a longer USB cable and Is this cable a USB standard cable?
It is not a good idea to use a longer cable, USB 3.0 cables are very susceptible to signal strength loss and interference. The USB cable that we provided is good, Yes, it is a standard USB 3.0 cable with Type A to Type B.
7) Do you have the Specs of the ac adapter, USB cable length, and what depth of my optical drive can I put into the unit.
Fit Optical Drive Max Depth: 7.2 inches / 185 mm; AC Adapter: Universal Switching AC adapter, 12VDC/3A, center pin positive, outer diameter: 5.45mm, inner diameter: 1.75mm, length: 10mm; USB Cable: USB 3.0 Type A to Type B cable, length 100 cm
Sometime problems may occur during first installation or use, we at VantecUSA like to help you get it working to resolve the problem. We have a team of support staff that is here to help you. Please write to us first before you return the product back to the place of purchase. We are committed to help you get the product setup and working correctly. You can reach us via email at support@vantecusa.com. We will reply to you very quickly to assist you.
Pair a Bluetooth Device in Windows [#10152021]
Pair a Bluetooth device in Windows 11/10/8.1/7
You can pair all kinds of Bluetooth devices with your PC—including keyboards, mice, phones, speakers, and a whole lot more. To do this, your PC needs to have Bluetooth. Some PCs, such as laptops and tablets, have Bluetooth built-in. If your PC doesn’t, you can plug this Vantec B-190 USB Bluetooth adapter into the USB port on your PC to get it started.
Windows 11
Before you start, make sure that the Vantec B-190 USB Bluetooth adapter is plugged into a USB port on your PC.
Turn on Bluetooth
In Settings
Select Start > Settings > Bluetooth & devices, and then turn on Bluetooth.
In quick settings
To find the quick setting for Bluetooth, select the Network icon next to the time and date on the right side of your taskbar. Select Bluetooth to turn it on. If it's turned on without any Bluetooth devices connected, it might appear as Not connected.
To pair a Bluetooth device
Your Bluetooth device and PC will usually automatically connect anytime the two devices are in the range of each other with Bluetooth turned on.
To pair a Bluetooth device using Swift Pair
Swift Pair in Windows 11 lets you quickly pair a supported Bluetooth device with your PC. If the Bluetooth device supports Swift Pair, you’ll receive a notification when it's nearby and you put it into pairing mode to make it discoverable.
Windows 10
Before you start, make sure that the Vantec B-190 USB Bluetooth adapter is plugged into a USB port on your PC.
Turn on Bluetooth
In Settings
Select Start > Settings > Devices > Bluetooth & other devices, and turn on Bluetooth.
In action center
Action center can be found next to the time and date on your taskbar. On the taskbar, select action center, then select Bluetooth to turn it on. If it's turned off, it might appear as Not connected.
If you don't see Bluetooth in your action center, here's how you can change it:
To pair a Bluetooth headset, speaker, or other audio devices
To pair a Bluetooth keyboard, mouse, or other devices
To pair a Bluetooth device using Swift Pair
Swift Pair in Windows 10 lets you quickly pair a supported Bluetooth device with your PC. If the Bluetooth device supports Swift Pair, you’ll receive a notification when it's nearby and you put it into pairing mode to make it discoverable.
Windows 7
Before you start, make sure that your Windows 7 PC supports Bluetooth.
Firmware Update for NST-211C3-RGB [#03142022]
Here is the link to firmware files.
Download, unzip to a folder and follow the steps in the provided instruction.
https://www.vantecusa.com/CKEdit/files/NST-211C3-RGB_FirmwareUpdate12912011122_RTL9210B1.zip
How to Setup RGB for NST-210C3-RGB enclosure with RGB motherboards [#10142021]
Link to download software for your RGB motherboard:
To set up RGB for NST-210C3-RGB enclosure with the following manufacturer RGB motherboards, please download the software from your RGB motherboard manufacturer website for the latest update.
These software link is ONLY for RGB motherboard, If your motherboard does not have RGB capability, these software will not work.
ASUS RGB motherboard:
Steps:
1) Download software from the ASUS website link and install the software.
https://www.asus.com/campaign/aura/us/download.php
2) Download this additional software and install this software
NST-210C3-RGB_AacSetup_JMI_1.0.7.0.zip
3) Run the ASUS AURA SYNC apps software and see the NST-210C3-RGB device
ASROCK RGB motherboard:
Steps:
1) Download software from the ASROCK website link and install the software.
https://download.asrock.com/Utility/RGB/PolychromeRGB(v2.0.109).zip
2) Run the AsrPolychromeRGB software and see the NST-210C3-RGB device
MSI RGB motherboard:
Steps:
1) Download software from the Dragon Center website link and install the Dragon Center software.
https://msi.gm/Dragon-Center-UWP-download
2) Run the Dragon Center software and see and manage the NST-210C3-RGB device.
GIGABYTE motherboard:
Steps:
1) Download software from the Gigabyte RGB Fusion website link and install RGB Fusion 2.0 software.
https://www.gigabyte.com/MicroSite/512/download.html
2) Run the GIGABYTE RGB Fusion 2.0 software to see the NST-210C3-RGB device
3) Adjust the setting in the Fusion 2.0 software for color and function.
Note: When you swap USB device to different port, you need to close and restart the software again.
All other NON-RGB motherboards:
This RGB Syncable Enclosure is designed for RGB motherboards.
If you are using NON-RGB motherboards, the RGB color will work but it cannot Sync with the motherboard. You will see rolling RGB color on the enclosure.
To Sync requires the motherboard to have an RGB controller with controlling software compatible with this NST-210C3-RGB enclosure.
Latest Windows and OS X DisplayLink Drivers for NBV-410DU3, NBV-400HU3, NBV-320U3, NBV-200U3, DSH-300U3, DSH-M100U3 [#02172021]
Latest Drivers from DisplayLink on Windows OS (7,8,8.1,10,11) and Mac OS X 10.x to 15.x
For the following products: NBV-410DU3, NBV-400HU3, NBV-320U3, NBV-200U3, DSH-300U3, DSH-M100U3
Date: Nov 29, 2021, OS X Combined Release version 1.2 to 1.6beta.
Please download and unzip to see individual version with release notes.
https://vantecusa.com/CKEdit/images/files/DisplayLink_ManagerGraphicsConnectivity_OSX_Releases.zip
Date: Nov 29, 2021, Windows OS Release version 10.1 M2.
Please download and unzip to see release notes.
https://vantecusa.com/CKEdit/images/files/DisplayLink_USBGraphicsSoftwareforWindows_OS_10_1_M2.zip
Date: Nov 29, 2021, Ubuntu 20.04 Release version 5.4.1.
Please download and unzip to see release notes.
https://vantecusa.com/CKEdit/images/files/DisplayLink_USBGraphicsSoftwareforUbuntu_5_4_1-zip.zip
What is DP Alt Mode for USB-C port? [#041719]
DP Alt Mode is DisplayPort Alternate Mode. DP Alt Mode is a functional extension built into SOME USB-C port. There is two types of USB-C port, with DP Alt Mode and without DP Alt Mode (only as a data port). If your system’s USB-C port comes with DP Alt Mode, it can have DisplayPort functionality for primary or secondary HDMI display. If your system’s USB-C port do not have DP Alt Mode, connecting to a video adapter with HDMI will give you a blank screen.
These DP Alt Mode carry non-USB signals and are optional capabilities unique to the USB-C connector or port, like DisplayPort or Thunderbolt 3. All Apple systems with Thunderbolt 3 can be used with USB-C with DP Alt Mode. Most USB host controller add-on card with USB-C port on Windows systems does not have DP Alt Mode function.
Please check with the system or addon card manufacturer to verify support for USB-C with DP Alt Mode capability before purchasing a USB-C adapter with HDMI port.
Why after cloning my SATA boot device, to a new M.2 NVMe drive, it will not boot and error out? [#05272022]
Why after cloning my SATA boot device, to a new M.2 NVMe drive, it will not boot and error out?
This is a common problem with cloning when you clone dissimilar interfaces like SATA to NVMe (PCIe). The SATA drive is managed by the SATA controller and M.2 NVMe is managed by the PCIe controller. These two dissimilar controller uses different OS drivers. After you clone the SATA drive to your M.2 NVMe (PCIe), the OS on your boot drive will try to boot via the SATA on an NVMe controller. This will often give you an error or a blue screen or hang during boot.
As you can see, it is not a problem with the cloning process or the cloning device. It is how the OS interprets the boot process and boots from the right controller.
Here is how to get around this common problem.
The process is simple, all you need to do is to boot your OS into safe mode. Safe mode uses a generic boot device without any reference to SATA or NVMe, it will boot correctly and prepare the OS to boot using the NVMe (PCIe) on your next boot. Once that is done, it will remember to boot correctly for the rest of the time.
Here is the step by step to correct the problem (picture below follow the steps listed here):
1) During the initial boot, the OS will report an error message and enter into the “Automatic Repair” Process.
2) Choose “Advanced Options”
3) Choose “Troubleshoot”
4) Choose “Advanced Options”
5) Choose “Startup Settings”
6) In this Startup Settings, click restart.
7) In the Startup Settings, you will be given a selection to press a number to choose the option. Press “4” to select Enable Safe Mode. The PC will restart into Safe Mode. Your screen will show a normal Desktop with Safe Mode showing on 4 corners.
8) You may notice your system runs slower in safe mode, this is normal. Now restart your computer again. It will restart in normal mode and you are done.
VantecUSA support is available via email or phone (during normal business hours, PST – California, Mon – Fri 9 am - 6 pm).
You can reach them easily via VantecUSA.com website contact form OR email support@vantecusa.com OR phone at 510 668 0368 and ask for support.