latest OS X Drivers for CB-U320GNA 
latest OS X drivers for Catalina OS
What is Prop 65 and the warning on Vantec products packaging? [#02012020]
What is Proposition 65?
Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects, or other reproductive harm. These chemicals can be in the products that Californians purchase, in their homes or workplaces, or that are released into the environment. By requiring that this information be provided, Proposition 65 enables Californians to make informed decisions about their exposures to these chemicals.
Why the Prop 65 warning label?
Warnings are based on a compile list of chemicals published by the State of California (over 800 and growing) which may pose an increased risk of cancer and/or reproductive harm if exposed to minimum levels, also known as Safe Harbor levels are exceeded. These warnings are widespread within California and can be found across many industries including food and beverage sales, clothing sales, furniture sales, automotive repair, electronics, etc.
Should I be concerned about the safety of your products?
Although you should always be aware and take notice of any product warning, a Prop 65 warning does not mean that a product is unsafe. The State of California’s website states, “A Prop 65 warning does not necessarily mean that a product violates any product-safety standards or requirements.”
For more information please refer to this link: https://www.p65warnings.ca.gov/
Vantec Link USB 3.0 Type C Gigabit Ethernet Adapter (CB-CU310GNA) Latest Drivers [#02052021]
Thanks for choosing Vantec Link USB 3.0 Type C Gigabit Ethernet Adapter (CB-CU310GNA).
You can find the drivers for this product in the product itself or via our website. When you connect the adapter to your working computer, you will see a virtual drive. The virtual drive will have Windows OS Drivers only.
We also provide the latest drivers on our website. Here is the support tab that has the drivers and manual: https://vantecusa.com/products_detail.php?p_id=271#tab-3
From time to time when new drivers are available, we will update with the latest.
If you have further question, please feel free to write to VantecUSA support for more information:
LED status of NST-DP100S3 [#10082021]
Why is my RGB motherboard cannot control this Synable RGB enclosure? [#10082021]
RGB for controlling USB storage devices is a little new.
Normal RGB within a system relies on the RGB header on the motherboard to be connected to the RGB device to give you the RGB color and sync with the system RGB component.
There are two types of USB storage with RGB.
1) USB storage without MCU Chip (Micro Controller Unit), this type of RGB USB storage cannot sync with the system RGB controller and will flash random RGB without any control of the system RGB controller.
2) USB storage with MCU Chip (Micro Controller Unit), this type of RGB USB storage MCU will communicate with the system RGB controller and will be under the control of the system RGB controller. It is capable of displaying RGB color in sync with the system setting. This implementation of synable capability requires an RGB motherboard with the latest update of the RGB software (for the motherboard) to be fully functional. If your RGB motherboard cannot or does not have these capabilities, this synable RGB enclosure will still function, but the RGB will function independently (not synable). Our Synable RGB enclosure also offers an ON/OFF switch for the RGB function.
Creating a new partition on a new hard drive [#33460]
There are two set of instruction. One for Windows OS and another for OS X. Please use the right set of instruction for your System.
>>>>>> 1) Preparing a new hard drive for use with Windows 7/8/10 OS <<<<<<
NOTE: If you have important data on this drive, DO NOT go any further, please backup your data before you continue. These steps will erase ALL your data on the drive.
For Windows 7, hold the Windows logo key on your keyboard and press “R” (Winkey+R). This will launch the Run the utility. Type “diskmgmt.msc” inside the text box and press Enter. This will open the Windows Disk Management utility. This is where you can format, create, and delete hard drive partitions.
For Windows 8/8.1/10, hold the Windows logo key on your keyboard and press “X” (Winkey+X). This will launch a popup window and select disk management.
Usually, the Initialize Disk Wizard will appear automatically when you open Disk Management. If you have more than one blank drive that needs to be initialized it will list them. Make sure that there is a check in the box of the drive that needs to be initialized, select check MBR if your hard drive is smaller than 2TB, if it is greater than 2TB, please check GPT and then left-click on the Ok button. If the wizard does show up, go to step 5. If the wizard does not show up, please see the note and additional images directly below.
Critical: If your hard drive is greater than 2TB in capacity, you need to use check GPT(GUID Partition Table), if it is smaller, select MBR.
Note: If you do not see the Initialize Disk wizard, manually start the initialization. The drive that needs to be initialized should have a little circle with a red arrow pointing down like in the image below.
When you find it. Right-click on the red arrow and choose Initialize Disk.
There are two mode of initializing a new drive using MBR or GPT. If your hard drive is greater than 2TB, you need to use check GPT, if it is smaller, select MBR.
The drive is now initialized. The disk should have a black bar and say that it is Unallocated. You should now be able to create a partition and format the hard drive.
Now right click the unallocated space and click create a New Simple Volume shown below:
Follow the on screen wizard by clicking Next
Specify your volume size, if you are not sure use the default, and now click Next
Assign a drive letter to the drive, if you are not sure use the default and click Next
Format the partition and name the volume, if you are not sure use the default
Now click Finish and it will start formatting the drive to get it ready for use.
Once the formatting is done, your system will report the presense of a new drive with an assigned drive letter. You can begin using the storage.
>>>>>> 2) Preparing a new hard drive for use with Apple OS X <<<<<<
Booting from Installed OS drive and booting from UEFI for UGT-ST644R [#10292021]
If this is an existing HDD with Windows OS boot from your motherboard and now you move to the UGT-ST644R, it will never boot because your OS is already locked in the registry to your motherboard chipset, and moving the drive to this card using Marvell chipset will either not boot or blue screen (BSOD).
If you are doing a new install of the OS, it will be fine.
This controller do not support UEFI booting, it will not see the controller and the drive(s) attached to the controller
NBA-200U Linux Support [#03042022]
Linux support for this product is using native CM106 sound setting.
Quick Install Guide update for NST-M2STS3-BK [#03172022]
Update to the Quick Installation Guide for mounting M.2
NST-536S3-BK Firmware to correct LED not turning off during sleep mode [#06062022].
On some batch of NST-536S3-BK, the LED on the enclsoure is always ON even when system goes to sleep and the enclosure goes to sleep.
This firmware correct the LED not turning OFF when the enclosure goes to sleep.
If you are experiencing this issue, this firmware will correct this problem.
Note: This firmware is for correcting this LED issue only, besides this LED problem, the product is stable and do not require any other correction. If you are not experience this LED issue, DO NOT Flash this firmware.
Warning: Flashing firmware do involve risk of bricking your enclosure, please use with caution and follow the instructions closely.
Here is the link to the firmware:
How to access product: NST-D306WS3 or NST-260WS3 using PC [#02152019]
USE WIFI device without APPS.
EOL no longer has any update to support under the Apps store, but it is still usable via PC using Windows OS, here is how.
First, you can connect using a USB 3.0 cable to your system and still access it like a normal hard drive dock.
Second, via WIFI per below:
The current firmware is 1.1.68, if your device is not running the current version of the firmware, please download the firmware version 1.1.68 from the following link and try updating the firmware.
Unzip and then follow the instruction from the file. There are 3 methods of updating, Use the last method which is the easiest.
After updated, try the following steps in this sequence carefully:
Wired mode using USB connection as a USB storage device:
Wireless mode using Computer (Windows XP/7/8/8.1/10):
Try the following steps in this sequence carefully:
Turn ON access to files on Network Devices using SMBv1 in Windows 10
If you have problems with accessing network files, your device may still be using the SMB version 1 protocol, which may have been automatically uninstalled on Windows 10 due to its security concerns. For issues in Windows 10 versions ,please check the Microsoft Support Site. This might be the reason why you can no longer connect to routers, Network-Attached Storage (NAS) via SMB.
Here we provide you a temporary solution which allows you to enable the SMBv1 protocol to regain access to files stored within the network.
If you do not have the direct access to the device running the SMB service, please follow the steps below to temporarily enable the SMBv1 protocol for the purpose of retrieving your files:
Step 1. Open Control Panel in your PC/Notebook.
Step 2. Click on Programs.
Step 3. Click on Turn Windows features on or off link.
Step 4. Expand the SMB 1.0/CIFS File Sharing Support option.
Step 5. Check the SMB 1.0/CIFS Client option.
Step 6. Click the OK button.
Step 7. Click the Restart now button.
After completing the above steps, you will be able to connect to network devices running the SMBv1 protocol on your local network by your Windows 10 computer.
What is the function of the switching setting on Caddy model MRK-HC127A-BK or MRK-HC95A-BK? [#33411]
The switch is to correct compatibility issue with some brand of laptop computer. The default is BC position. BC position will work with 99.9% of laptop, there are no need to change the setting.
After installing, if you can see the drive in the BIOS and cannot see it in the OS physical disk. You can try changing the setting. By changing the setting, it will not harm your system or drive.
What is the purpose of a USB cable with a Y connector? [#33416]
What is the purpose of a USB cable with a Y connector?
If a user connects a device (like a small portable external hard drive enclosure) to a USB port on a computer system, this device is drawing power from the USB port to power the device. If the device draws too much power from the port and the port cannot provide enough power to the device, the device may not work correctly or may exhibit symptoms like random disconnection, device/drive clicking noise, device not detected, file transfer problem, device will not spin up and more.
One way to provide more power to the device is to use another USB port to help supplement the needed power for the device.
What we have done is use a regular USB cable and adds another USB connector to the end that plugs into your system. It looks like a Y cable. The two tip of the “Y” are the two type A USB connector connecting to two USB port on your system and the other end to the device (enclosure). You will notice on the Y cable, one of the type A connector will have a cable that is thinner, that is the supplemental USB power connector.
HOW TO USE THE Y CABLE
First connect the connector to the enclosure then the thick cable with the USB header to your system. If you notice problem symptom listed above, please connect the supplemental USB connector to another USB port on your computer.
Q: If I am using USB 3.0 device and port on my system, why do I still need a USB Y cable, since I know my single USB 3.0 port do provide enough power for my external drive?
A: The USB 3.0 Y cable actually serve two purposes, if you are using it with a USB 3.0 port on the system, you will only need a single port or connector. You do not need to use the supplemental USB connector. If you do not have access to a USB 3.0 port, this USB 3.0 Y cable will function just like a USB 2.0 Y cable and allows you to connect your external drive to the USB 2.0 port on a non USB 3.0 system and still have access to you data.
Q: Will using both connectors on the Y cable overload and hurt my drive?
A: No, it will not. It is safe to use with both connectors.
Q: Can I use only the thinner cable?
A: No, the thinner supplemental connector is only for power and will not provide any data signal.
Q: I am connecting my external enclosure using eSATA connection and I also need to use both USB connectors of the Y cable?
A: You MAY need to use it IF the external enclosure draws too much power from one port. By using the main with the supplemental connector, it will have enough power to power the device correctly
NexStar External 2.5" enclosure [#33417]
Q: Why can't my computer detect the 2.5" enclosure after install a drive into the enclosure?
A: If you are using USB 2.0 port on your system or USB 2.0 enclosure, try using both USB connection to your system with the provided USB Y cable. Some hard drive power requirement may exceed what 1 USB port can provide as a result it can cause problem. For all 2.5" hard drive enclosure, we provide a USB cable that have a Y connector. This extra USB connector will help supplement the power so that the hard drive can work correctly. To read more about the USB Y cable, check out the FAQ on "What is the purpose of a USB cable with a Y connector?"
Q: When I install a NEW hard in to a 2.5" enclosure, I cannot see it in Windows Explorer (Windows OS) or Desktop (OS X), what is going on?
A: All new drive install need to be setup for use. This process involve initializing, partitioning and formatting the new drive. Please look at the FAQ on "How to Preparing A New Hard Drive For Use with a system"
Q: I took a OLD hard drive from another enclosure and install into this Vantec enclosure but I cannot see my DATA, what is going on?
A: The drive taken out of the other enclosure may be formatted differently as a result it will not see your data. All Vantec enclosures are using the standard OS formatting. Other reason could be the drive that was taken out of the other enclosure file system was corrupted. You can use a data recovery program to recover your data.
1) connect back to your old enclosure and backup the data to other location.
2) install into the Vantec enclosure and using the OS to clean the drive using initialize, partition, and format the drive to work correctly in our enclosure.
3) restore the data back to the Vantec enclosure.
Q: I have other questions that is not listed here, what can I do?
A: If you are located in the USA/Canada, you can email our support representative using the Contact Us section of the website for further assistance.
No support for Windows 10 for UGT-ST310R Host Controller [#06252019]
There are not support for Windows 10 using this card.
Drivers available for Windows 8.1 or older only.