Is Vantec USB Enclosures/Docks compatible with Windows 11/10 operating system? [#33401]
Yes, all our USB Enclosures and Docks are compatible with Windows 11/10 Operating System. Just plug into any USB port on your Windows 11/10 system and it should function just like your older OS. You do not need to update any firmware or drivers. It is plug and play.
How to Setup RGB for NST-210C3-RGB enclosure with RGB motherboards [#10142021]
Link to download software for your RGB motherboard:
To set up RGB for NST-210C3-RGB enclosure with the following manufacturer RGB motherboards, please download the software from your RGB motherboard manufacturer website for the latest update.
These software link is ONLY for RGB motherboard, If your motherboard does not have RGB capability, these software will not work.
ASUS RGB motherboard:
Steps:
1) Download software from the ASUS website link and install the software.
https://www.asus.com/campaign/aura/us/download.php
2) Download this additional software and install this software
NST-210C3-RGB_AacSetup_JMI_1.0.7.0.zip
3) Run the ASUS AURA SYNC apps software and see the NST-210C3-RGB device
ASROCK RGB motherboard:
Steps:
1) Download software from the ASROCK website link and install the software.
https://download.asrock.com/Utility/RGB/PolychromeRGB(v2.0.109).zip
2) Run the AsrPolychromeRGB software and see the NST-210C3-RGB device
MSI RGB motherboard:
Steps:
1) Download software from the Dragon Center website link and install the Dragon Center software.
https://msi.gm/Dragon-Center-UWP-download
2) Run the Dragon Center software and see and manage the NST-210C3-RGB device.
GIGABYTE motherboard:
Steps:
1) Download software from the Gigabyte RGB Fusion website link and install RGB Fusion 2.0 software.
https://www.gigabyte.com/MicroSite/512/download.html
2) Run the GIGABYTE RGB Fusion 2.0 software to see the NST-210C3-RGB device
3) Adjust the setting in the Fusion 2.0 software for color and function.
Note: When you swap USB device to different port, you need to close and restart the software again.
All other NON-RGB motherboards:
This RGB Syncable Enclosure is designed for RGB motherboards.
If you are using NON-RGB motherboards, the RGB color will work but it cannot Sync with the motherboard. You will see rolling RGB color on the enclosure.
To Sync requires the motherboard to have an RGB controller with controlling software compatible with this NST-210C3-RGB enclosure.
The Product is not work working correctly, what should I do? [#21034]
Sometime problems may occur during first installation or use, we at VantecUSA like to help you get it working to resolve the problem. We have a team of support staff that is here to help you. Please write to us first before you return the product back to the place of purchase. We are committed to help you get the product setup and working correctly. You can reach us via email at support@vantecusa.com. We will reply to you very quickly to assist you.
Best Regards,
VantecUSA Customer Service Team.
What is DP Alt Mode for USB-C port? [#041719]
DP Alt Mode is DisplayPort Alternate Mode. DP Alt Mode is a functional extension built into SOME USB-C port. There is two types of USB-C port, with DP Alt Mode and without DP Alt Mode (only as a data port). If your system’s USB-C port comes with DP Alt Mode, it can have DisplayPort functionality for primary or secondary HDMI display. If your system’s USB-C port do not have DP Alt Mode, connecting to a video adapter with HDMI will give you a blank screen.
These DP Alt Mode carry non-USB signals and are optional capabilities unique to the USB-C connector or port, like DisplayPort or Thunderbolt 3. All Apple systems with Thunderbolt 3 can be used with USB-C with DP Alt Mode. Most USB host controller add-on card with USB-C port on Windows systems does not have DP Alt Mode function.
Please check with the system or addon card manufacturer to verify support for USB-C with DP Alt Mode capability before purchasing a USB-C adapter with HDMI port.
What is MST Display or MST monitor Daisy Chaining?
Multi-Stream Transport (MST) is a specification that allows multiple monitors to be Daisy Chain together. This capability allows Video signal to pass from the computer to monitor (1), and then to monitor (2) and more.
This capability is supported in Display Port (DP) v1.2 specification, in general, monitors that have support for daisy chain will have two DisplayPort, one in and one out. Daisy chaining monitor also requires termination of the chain. The last monitor on the chain needs to be terminated, this is done thru the OSD (monitor On Screen Display menu). If you are using a different version of the DisplayPort monitor, should always put the older DPv1.1 as the last monitor in the chain.
Please check the requirement and manuals of the monitor's daisy chaining for further instruction. Daisy chaining does have its limitation due to the amount of video on the chain. In general, the first display will be your primary display and the 2nd and 3rd displays will be cloned.
Besides the monitors, the DP cables used also must be DP version 1.2
Latest Windows and OS X DisplayLink Drivers for NBV-410DU3, NBV-400HU3, NBV-320U3, NBV-200U3, DSH-300U3, DSH-M100U3 [#02172021]
Latest Drivers from DisplayLink on Windows OS (7,8,8.1,10,11) and Mac OS X 10.x to 15.x
For the following products: NBV-410DU3, NBV-400HU3, NBV-320U3, NBV-200U3, DSH-300U3, DSH-M100U3
Date: Nov 29, 2021, OS X Combined Release version 1.2 to 1.6beta.
Please download and unzip to see individual version with release notes.
https://vantecusa.com/CKEdit/images/files/DisplayLink_ManagerGraphicsConnectivity_OSX_Releases.zip
Date: Nov 29, 2021, Windows OS Release version 10.1 M2.
Please download and unzip to see release notes.
https://vantecusa.com/CKEdit/images/files/DisplayLink_USBGraphicsSoftwareforWindows_OS_10_1_M2.zip
Date: Nov 29, 2021, Ubuntu 20.04 Release version 5.4.1.
Please download and unzip to see release notes.
https://vantecusa.com/CKEdit/images/files/DisplayLink_USBGraphicsSoftwareforUbuntu_5_4_1-zip.zip
Connection problem due to Power issue with Dual Bay 2.5" RAID enclosure, NST-272S3-BK [#05022019]
If you are experiencing connection issue, like drop connection, cannot recognize the second drive, unable to format drives or another strange symptom, make sure you are using the provided ac adapter.
This is caused by your drives drawing too much power from your USB port and your USB port cannot provide enough power to the drives.
We have found out current newer SSD (per drive) and HDD (per drive) power requirement are exceeding the power of one USB port as a result the provided AC Adapter is required.
How to remove back plate on the NST-520S3-BK [08062021]
Cannot install DisplayLink drivers after a NEW install Windows 10 [#05132021]
After install a NEW installation of Windows 10 OS, please do all the necesssary windows updates before installing the displaylink drivers. The displaylink drivers requires a minimum Windows 10 Anniversary Update for the drivers to install correctly.
The latest driver can be downloaded from DisplayLink website (www.displaylink.com) or our website (www.vantecusa.com).
JMicron RAID Manager software not compatible with OS X 10.15 (Catalina) [#10222019]
The current version of JMicron RAID Manager software is 32bit. It is not compatible with OS X 10.15 (Catalina) because the OS requires all apps to be 64bit.
It is compatible with OS X 10.14 and older version.
Will your M.2 NVMe product support NVMe Module with B+M Key (PCIe Gen 3 x2)? [#12232019]
Yes, All our M.2 NVMe Enclosures supports NVMe Module both M Key (PCIe Gen3 x4) or B+M Key (PCIe Gen3 x2). Example of NVMe with B+M Key is the WD Blue SN500 NVMe SSD, Part# WDS250G1B0C, WDS500G1B0C.
Please do not get confuse M.2 NVMe B+M Key with M.2 SSD B+M Key. M.2 SSD Module will not function in the NVMe enclosure or on the NVMe add-on card.
Yes, All our M.2 NVMe Add-on Card supports NVMe Module both M Key (PCIe Gen3 x4) or B+M Key (PCIe Gen3 x2) too.
If you are not sure write to support@vantecusa.com for assistance.
Will the NST-271C31-BK support TRIM? [02072020]
Yes, the NST-271C31-BK will support TRIM.
If you have an older version that will not support TRIM, please use this link to update the firmware.
https://www.vantecusa.com/CKEdit/files/NST-271C31-BK_TRIM.zip
Download, unzip and follow the pdf instruction to flash the firmware.
How to use C to C or C to A USB cable on some enclosures that comes with these cable [#03042020]
Some enclosures you purchase may come with the following USB cable shown below or Dual cable.
For USB cable shown below, the right way to connect the cable is to plug the single USB C to the enclosure first
and the other end to your system USB port shown. Do not reverse the connection, it may not work.
For Dual cable (two cable, C to C and C to A) the right way to connect the cable is to see what type or port is available
on your system and use the C to C or C to A. First plug the single USB C to the enclosure and the other end to your system USB port
Firmware update for the OLDER NST-205C3-SG (NON-TOOLESS ONLY) and NST-206C3-SG (NON-TOOLESS ONLY) [#03062020]
There is a Firmware update for the OLDER NST-205C3-SG (NON-TOOLESS ONLY) OR NST-206C3-SG (NON-TOOLESS ONLY).
This firmware update will not affect the module and can be performed with or without the NVMe module. This firmware is for correcting issues with WD NVMe with 2 lanes, if you are not using 2 lanes module, you do not need this firmware.
This firmware is only for the very early version of the enclosure. If you just purchase a new enclosure, you do not need this firmware.
Just plug the enclosure into the System USB port and run the firmware update software. If your enclosure firmware is current, it will not change. If your enclosure firmware is not current, it will update to the latest.
Here is the link: https://www.vantecusa.com/CKEdit/files/NST-205C3_206C3_FW_UpdateUtility_v133_01_00_02_03_06.zip
For further help, please write to VantecUSA support, you can reach them at support@vantecusa.com
How to use the Write protect switch on NST-203C3-SV, NST-204C3-SV, NST-205C3-SG, NST-206C3-SG and NST-207C3-RBG [#06012020]
The write-protect switch on these enclosures is designed to block any OS-level file access.
The switch needs to be set first before it is connected to the USB port.
To change the storage to read-only, change the switch to lock position and plug the USB to your system like you normally do and you will see the OS view the files as read-only.
To change from lock to unlock or vise-versa, do a USB “safe to remove” first, unplug the device from the USB port, change the switch setting, and plug it back into your system.
It is not designed to change the mode while the storage is connected to the system. Changing mode while connected may produce an undesirable result.