UGT-CR615 Memory card insertion orientation [#04122023]
Questions and Answers for MRK-NVM2U2-BK [#11032020]
UGT-CR940 LED Status and Insertion Orientation [#02162024]
Standard USB 3.0, 20 pin header pinout on Vantec products. HDA-502H, UGT-IH203, HDA-302H, UGT-CR935 [#12092020]
We carry a few products that use the USB 3.0 20 pin header.
We follow Intel USB 3.0 20 pin header pinout specification. If your 20 pin header on your motherboard does not follow this standard, it may not be compatible with our product. Here are the pinout specs.
Products using this standard are HDA-502H, UGT-IH203, HDA-302H, UGT-CR935.
NST-387S3-BK Fan replacement [#11232020]
Master / Slave Jumper setting on CB-IS200 Converter [#12222020]
Please note the jumper on the converter by default is on the Master setting. Since this is connecting to a single device, it should always on the Master setting.
There is no need to change the jumper setting to slave.
If you are using a very old IDE device (non-ATAPI) and using the Master jumper is not working, please try slave setting.
If you need further help, please write to technical support at support@vantecusa.com
latest OS X Drivers for CB-U320GNA [12302020]
latest OS X drivers for Catalina OS
https://www.vantecusa.com/CKEdit/files/RTUNICv1_0_22_Update4.zip
What is Prop 65 and the warning on Vantec products packaging? [#02012020]
What is Proposition 65?
Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects, or other reproductive harm. These chemicals can be in the products that Californians purchase, in their homes or workplaces, or that are released into the environment. By requiring that this information be provided, Proposition 65 enables Californians to make informed decisions about their exposures to these chemicals.
Why the Prop 65 warning label?
Warnings are based on a compile list of chemicals published by the State of California (over 800 and growing) which may pose an increased risk of cancer and/or reproductive harm if exposed to minimum levels, also known as Safe Harbor levels are exceeded. These warnings are widespread within California and can be found across many industries including food and beverage sales, clothing sales, furniture sales, automotive repair, electronics, etc.
Should I be concerned about the safety of your products?
Although you should always be aware and take notice of any product warning, a Prop 65 warning does not mean that a product is unsafe. The State of California’s website states, “A Prop 65 warning does not necessarily mean that a product violates any product-safety standards or requirements.”
For more information please refer to this link: https://www.p65warnings.ca.gov/
Vantec Link USB 3.0 Type C Gigabit Ethernet Adapter (CB-CU310GNA) Latest Drivers [#02052021]
Dear Users,
Thanks for choosing Vantec Link USB 3.0 Type C Gigabit Ethernet Adapter (CB-CU310GNA).
You can find the drivers for this product in the product itself or via our website. When you connect the adapter to your working computer, you will see a virtual drive. The virtual drive will have Windows OS Drivers only.
We also provide the latest drivers on our website. Here is the support tab that has the drivers and manual: https://vantecusa.com/products_detail.php?p_id=271#tab-3
From time to time when new drivers are available, we will update with the latest.
If you have further question, please feel free to write to VantecUSA support for more information:
CB-M2SAT-U3 Questions and Answer [#05232023]
Do I need to prep (initialize, partition, and format) a new drive before cloning?
New drives do not need to be prep (initialize, partition, and formatted) if you are cloning them. The Cloning process will copy exactly the info from the source drive.
If you are not cloning and using a new drive, you will need to prep the drive. For Windows OS use Disk Management, for OS X use Disk Utility. See this link here
Do I need to prep (initialize, partition, and format) a new drive before using the drive for Storage (NOT CLONING)?
If you are using this adapter for storage (NOT Clone), AND if the drives are NEW, you will need to prep the new drive before use. Please follow the FAQ on our website for help preparing (initialize, partition, and formatted) the drives. See this link here
There are three interfaces, why can’t I mount 3 drives?
The design of this adapter is for mounting only 2 drives. The M.2 SATA and Standard SATA interface is sharing the same signal; as a result, ONLY 2 drives are allowed to be mounted at one time.
Can I use this adapter as simple storage?
Yes, you can mount and it will see it as an individual drive letter or individual storage device.
Can I RAID them together?
Sorry, you cannot.
What capacity drive can I mount on this adapter?
As of this writing 05/23/2023, It is 16TB for M.2 NVMe and 22TB for Standard 2.5” or 3.5” SATA drive. We are constantly testing new and bigger capacity drives and will update the storage capacity as soon as it is tested. If you have a request, please write to support@vantecusa.com for question about capacity.
What are the LEDs on this adapter?
There are 7 LEDs on the adapter; here are the descriptions of the LEDs.
LEDs - 25%, 50%, 75%, 100%:
These are the status of the Standalone cloning. During the Standalone Cloning process, when it completed 25% of the sectors to sectors cloning, the 25% LED will stay solid. While 50%, 75%, and 100% will continue to flash. This will give you an indication of how much longer it is going to take to finish up to 100%.
LEDs - SATA, NVMe:
The SATA LED is for drive activity for the SATA drive, this can be the M.2 SATA or the 2.5” or 3.5” SATA drive. If there are any read or write operations, the LED will flash.
The NVMe LED is for drive activity for the M.2 NVMe drive. If there are any read or write operations, the LED will flash.
LED – Power:
This LED will be Red if power is connected to the wall outlet, but the power switch on the rear is NOT turned ON. It is safe to mount or dismount drives.
The LED will be White if power is connected to the wall outlet, and the power switch on the rear is turned ON. DO NOT mount or dismount drives since Power is ON, it is NOT Hot Swappable.
How to activate the Cloning process?
First set the CLONE switch (direction of the Cloning) correctly.
Second, Press and hold the CLONE BUTTON until the 25%, 50%, 75%, and 100% LEDs start flashing (about 3 seconds), release the CLONE BUTTON, and press again immediately once to start cloning.
Can I use this adapter to perform a backup?
Yes, this adapter is very good for performing a backup of data from any one of the three storage Interfaces. You can also perform a backup from or to these mounted storage devices.
Do I need to add a heatsink for my M.2 SATA or M.2 NVMe?
It is good to mount a heatsink on your M.2, they generally run hotter due to the high speed of M.2. We design the space around the M.2 NVMe with more space to accommodate a heatsink.
Can I mount my M.2 NVMe or M.2 SATA that already have a heatsink mounted on it?
Check your heatsink mounted M.2 module width, it is likely it will fit and mount correctly. We design the space around the M.2 NVMe with more space to accommodate a heatsink.
You mention this adapter will accommodate newer M.2 modules that support 25mm wide, how is that done?
The current M.2 module are all 22mm wide and the maximum length is 110mm (2242, 2260, 2280, 22110). There is a recent change in the specs for the wider 25mm module. That makes many M.2 enclosures unable to hold these new wider modules. We designed this into the adapter and you can grow with it. This adapter can accommodate M.2 sizes of 2242, 2260, 2280, 22110, 2542, 2560, NEW 2580, and 25110. The maximum M.2 size is 25x110mm.
Can I use the Standalone clone to Clone a Bigger drive to a smaller drive?
Sorry, that is not possible, the design of the Standalone clone is a sector to sector clone, it is not possible to clone more sectors to fewer sectors, but you can use software cloning, software cloning is based on data, not sectors, you will have more flexibility to adjust the cloning function like sizing Partition and cloning only the partition that you like.
Can I clone a boot drive?
Generally, yes, you can if you are using sector to sector or software clone.
Some problem with cloning a Boot drive is when you clone one drive that was linked to a motherboard chipset and clone to a boot drive that uses a PCIe bus to boot. You may have to do some changes to the booting to correct the problem. This is NOT a problem with this adapter cloning design, but everything with YOUR Boot device changing from booting via chipset to booting off PCIe. If you need further help, please write to support@vantecusa.com for more information.
What is the speed of the adapter?
This adapter is capable of USB 3.2 Gen2x1 (10Gbps), speed may vary due to different systems, USB Host, and devices.
Can this adapter be used as a Bus-powered device?
It cannot be used as a Bus-powered device because a 3.5” SATA drive requires 12VDC and that requires an ac adapter. This adapter comes with a good ac adapter that can power any 3.5" SATA drive.
What if I have more questions?
Please write to support@vantecusa.com for further questions and answers.
How to access product: NST-D306WS3 or NST-260WS3 using PC [#02152019]
USE WIFI device without APPS.
EOL no longer has any update to support under the Apps store, but it is still usable via PC using Windows OS, here is how.
First, you can connect using a USB 3.0 cable to your system and still access it like a normal hard drive dock.
Second, via WIFI per below:
The current firmware is 1.1.68, if your device is not running the current version of the firmware, please download the firmware version 1.1.68 from the following link and try updating the firmware.
Unzip and then follow the instruction from the file. There are 3 methods of updating, Use the last method which is the easiest.
https://www.vantecusa.com/CKEdit/images/files/nst-260ws3_ap_firmware1168.zip
After updated, try the following steps in this sequence carefully:
Wired mode using USB connection as a USB storage device:
Wireless mode using Computer (Windows XP/7/8/8.1/10):
Wifi Tether
Try the following steps in this sequence carefully:
Just remember:
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Turn ON access to files on Network Devices using SMBv1 in Windows 10
If you have problems with accessing network files, your device may still be using the SMB version 1 protocol, which may have been automatically uninstalled on Windows 10 due to its security concerns. For issues in Windows 10 versions ,please check the Microsoft Support Site. This might be the reason why you can no longer connect to routers, Network-Attached Storage (NAS) via SMB.
Here we provide you a temporary solution which allows you to enable the SMBv1 protocol to regain access to files stored within the network.
If you do not have the direct access to the device running the SMB service, please follow the steps below to temporarily enable the SMBv1 protocol for the purpose of retrieving your files:
Step 1. Open Control Panel in your PC/Notebook.
Step 2. Click on Programs.
Step 3. Click on Turn Windows features on or off link.
Step 4. Expand the SMB 1.0/CIFS File Sharing Support option.
Step 5. Check the SMB 1.0/CIFS Client option.
Step 6. Click the OK button.
Step 7. Click the Restart now button.
After completing the above steps, you will be able to connect to network devices running the SMBv1 protocol on your local network by your Windows 10 computer.
NST-536S3-BK Firmware to correct LED not turning off during sleep mode [#06062022].
On some batch of NST-536S3-BK, the LED on the enclsoure is always ON even when system goes to sleep and the enclosure goes to sleep.
This firmware correct the LED not turning OFF when the enclosure goes to sleep.
If you are experiencing this issue, this firmware will correct this problem.
Note: This firmware is for correcting this LED issue only, besides this LED problem, the product is stable and do not require any other correction. If you are not experience this LED issue, DO NOT Flash this firmware.
Warning: Flashing firmware do involve risk of bricking your enclosure, please use with caution and follow the instructions closely.
Here is the link to the firmware:
https://www.vantecusa.com/CKEdit/files/NST-536S3-BK_Firmware_V148-06-00-01_20220506.zip
LED status of NST-DP100S3 [#10082021]
Why is my RGB motherboard cannot control this Synable RGB enclosure? [#10082021]
RGB for controlling USB storage devices is a little new.
Normal RGB within a system relies on the RGB header on the motherboard to be connected to the RGB device to give you the RGB color and sync with the system RGB component.
There are two types of USB storage with RGB.
1) USB storage without MCU Chip (Micro Controller Unit), this type of RGB USB storage cannot sync with the system RGB controller and will flash random RGB without any control of the system RGB controller.
2) USB storage with MCU Chip (Micro Controller Unit), this type of RGB USB storage MCU will communicate with the system RGB controller and will be under the control of the system RGB controller. It is capable of displaying RGB color in sync with the system setting. This implementation of synable capability requires an RGB motherboard with the latest update of the RGB software (for the motherboard) to be fully functional. If your RGB motherboard cannot or does not have these capabilities, this synable RGB enclosure will still function, but the RGB will function independently (not synable). Our Synable RGB enclosure also offers an ON/OFF switch for the RGB function.
Creating a new partition on a new hard drive [#33460]
There are two set of instruction. One for Windows OS and another for OS X. Please use the right set of instruction for your System.
>>>>>> 1) Preparing a new hard drive for use with Windows 7/8/10 OS <<<<<<
NOTE: If you have important data on this drive, DO NOT go any further, please backup your data before you continue. These steps will erase ALL your data on the drive.
For Windows 7, hold the Windows logo key on your keyboard and press “R” (Winkey+R). This will launch the Run the utility. Type “diskmgmt.msc” inside the text box and press Enter. This will open the Windows Disk Management utility. This is where you can format, create, and delete hard drive partitions.
For Windows 8/8.1/10, hold the Windows logo key on your keyboard and press “X” (Winkey+X). This will launch a popup window and select disk management.
Usually, the Initialize Disk Wizard will appear automatically when you open Disk Management. If you have more than one blank drive that needs to be initialized it will list them. Make sure that there is a check in the box of the drive that needs to be initialized, select check MBR if your hard drive is smaller than 2TB, if it is greater than 2TB, please check GPT and then left-click on the Ok button. If the wizard does show up, go to step 5. If the wizard does not show up, please see the note and additional images directly below.
Critical: If your hard drive is greater than 2TB in capacity, you need to use check GPT(GUID Partition Table), if it is smaller, select MBR.
Note: If you do not see the Initialize Disk wizard, manually start the initialization. The drive that needs to be initialized should have a little circle with a red arrow pointing down like in the image below.
When you find it. Right-click on the red arrow and choose Initialize Disk.
There are two mode of initializing a new drive using MBR or GPT. If your hard drive is greater than 2TB, you need to use check GPT, if it is smaller, select MBR.
The drive is now initialized. The disk should have a black bar and say that it is Unallocated. You should now be able to create a partition and format the hard drive.
Now right click the unallocated space and click create a New Simple Volume shown below:
Follow the on screen wizard by clicking Next
Specify your volume size, if you are not sure use the default, and now click Next
Assign a drive letter to the drive, if you are not sure use the default and click Next
Format the partition and name the volume, if you are not sure use the default
Now click Finish and it will start formatting the drive to get it ready for use.
Once the formatting is done, your system will report the presense of a new drive with an assigned drive letter. You can begin using the storage.
>>>>>> 2) Preparing a new hard drive for use with Apple OS X <<<<<<