How to access product: NST-D306WS3 or NST-260WS3 using PC [#02152019]
USE WIFI device without APPS.
EOL no longer has any update to support under the Apps store, but it is still usable via PC using Windows OS, here is how.
First, you can connect using a USB 3.0 cable to your system and still access it like a normal hard drive dock.
Second, via WIFI per below:
The current firmware is 1.1.68, if your device is not running the current version of the firmware, please download the firmware version 1.1.68 from the following link and try updating the firmware.
Unzip and then follow the instruction from the file. There are 3 methods of updating, Use the last method which is the easiest.
https://www.vantecusa.com/CKEdit/images/files/nst-260ws3_ap_firmware1168.zip
After updated, try the following steps in this sequence carefully:
Wired mode using USB connection as a USB storage device:
Wireless mode using Computer (Windows XP/7/8/8.1/10):
Wifi Tether
Try the following steps in this sequence carefully:
Just remember:
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Turn ON access to files on Network Devices using SMBv1 in Windows 10
If you have problems with accessing network files, your device may still be using the SMB version 1 protocol, which may have been automatically uninstalled on Windows 10 due to its security concerns. For issues in Windows 10 versions ,please check the Microsoft Support Site. This might be the reason why you can no longer connect to routers, Network-Attached Storage (NAS) via SMB.
Here we provide you a temporary solution which allows you to enable the SMBv1 protocol to regain access to files stored within the network.
If you do not have the direct access to the device running the SMB service, please follow the steps below to temporarily enable the SMBv1 protocol for the purpose of retrieving your files:
Step 1. Open Control Panel in your PC/Notebook.
Step 2. Click on Programs.
Step 3. Click on Turn Windows features on or off link.
Step 4. Expand the SMB 1.0/CIFS File Sharing Support option.
Step 5. Check the SMB 1.0/CIFS Client option.
Step 6. Click the OK button.
Step 7. Click the Restart now button.
After completing the above steps, you will be able to connect to network devices running the SMBv1 protocol on your local network by your Windows 10 computer.
CB-M2SAT-U3 Questions and Answer [#05232023]
Do I need to prep (initialize, partition, and format) a new drive before cloning?
New drives do not need to be prep (initialize, partition, and formatted) if you are cloning them. The Cloning process will copy exactly the info from the source drive.
If you are not cloning and using a new drive, you will need to prep the drive. For Windows OS use Disk Management, for OS X use Disk Utility. See this link here
Do I need to prep (initialize, partition, and format) a new drive before using the drive for Storage (NOT CLONING)?
If you are using this adapter for storage (NOT Clone), AND if the drives are NEW, you will need to prep the new drive before use. Please follow the FAQ on our website for help preparing (initialize, partition, and formatted) the drives. See this link here
There are three interfaces, why can’t I mount 3 drives?
The design of this adapter is for mounting only 2 drives. The M.2 SATA and Standard SATA interface is sharing the same signal; as a result, ONLY 2 drives are allowed to be mounted at one time.
Can I use this adapter as simple storage?
Yes, you can mount and it will see it as an individual drive letter or individual storage device.
Can I RAID them together?
Sorry, you cannot.
What capacity drive can I mount on this adapter?
As of this writing 05/23/2023, It is 16TB for M.2 NVMe and 22TB for Standard 2.5” or 3.5” SATA drive. We are constantly testing new and bigger capacity drives and will update the storage capacity as soon as it is tested. If you have a request, please write to support@vantecusa.com for question about capacity.
What are the LEDs on this adapter?
There are 7 LEDs on the adapter; here are the descriptions of the LEDs.
LEDs - 25%, 50%, 75%, 100%:
These are the status of the Standalone cloning. During the Standalone Cloning process, when it completed 25% of the sectors to sectors cloning, the 25% LED will stay solid. While 50%, 75%, and 100% will continue to flash. This will give you an indication of how much longer it is going to take to finish up to 100%.
LEDs - SATA, NVMe:
The SATA LED is for drive activity for the SATA drive, this can be the M.2 SATA or the 2.5” or 3.5” SATA drive. If there are any read or write operations, the LED will flash.
The NVMe LED is for drive activity for the M.2 NVMe drive. If there are any read or write operations, the LED will flash.
LED – Power:
This LED will be Red if power is connected to the wall outlet, but the power switch on the rear is NOT turned ON. It is safe to mount or dismount drives.
The LED will be White if power is connected to the wall outlet, and the power switch on the rear is turned ON. DO NOT mount or dismount drives since Power is ON, it is NOT Hot Swappable.
How to activate the Cloning process?
First set the CLONE switch (direction of the Cloning) correctly.
Second, Press and hold the CLONE BUTTON until the 25%, 50%, 75%, and 100% LEDs start flashing (about 3 seconds), release the CLONE BUTTON, and press again immediately once to start cloning.
Can I use this adapter to perform a backup?
Yes, this adapter is very good for performing a backup of data from any one of the three storage Interfaces. You can also perform a backup from or to these mounted storage devices.
Do I need to add a heatsink for my M.2 SATA or M.2 NVMe?
It is good to mount a heatsink on your M.2, they generally run hotter due to the high speed of M.2. We design the space around the M.2 NVMe with more space to accommodate a heatsink.
Can I mount my M.2 NVMe or M.2 SATA that already have a heatsink mounted on it?
Check your heatsink mounted M.2 module width, it is likely it will fit and mount correctly. We design the space around the M.2 NVMe with more space to accommodate a heatsink.
You mention this adapter will accommodate newer M.2 modules that support 25mm wide, how is that done?
The current M.2 module are all 22mm wide and the maximum length is 110mm (2242, 2260, 2280, 22110). There is a recent change in the specs for the wider 25mm module. That makes many M.2 enclosures unable to hold these new wider modules. We designed this into the adapter and you can grow with it. This adapter can accommodate M.2 sizes of 2242, 2260, 2280, 22110, 2542, 2560, NEW 2580, and 25110. The maximum M.2 size is 25x110mm.
Can I use the Standalone clone to Clone a Bigger drive to a smaller drive?
Sorry, that is not possible, the design of the Standalone clone is a sector to sector clone, it is not possible to clone more sectors to fewer sectors, but you can use software cloning, software cloning is based on data, not sectors, you will have more flexibility to adjust the cloning function like sizing Partition and cloning only the partition that you like.
Can I clone a boot drive?
Generally, yes, you can if you are using sector to sector or software clone.
Some problem with cloning a Boot drive is when you clone one drive that was linked to a motherboard chipset and clone to a boot drive that uses a PCIe bus to boot. You may have to do some changes to the booting to correct the problem. This is NOT a problem with this adapter cloning design, but everything with YOUR Boot device changing from booting via chipset to booting off PCIe. If you need further help, please write to support@vantecusa.com for more information.
What is the speed of the adapter?
This adapter is capable of USB 3.2 Gen2x1 (10Gbps), speed may vary due to different systems, USB Host, and devices.
Can this adapter be used as a Bus-powered device?
It cannot be used as a Bus-powered device because a 3.5” SATA drive requires 12VDC and that requires an ac adapter. This adapter comes with a good ac adapter that can power any 3.5" SATA drive.
What if I have more questions?
Please write to support@vantecusa.com for further questions and answers.
UGT-CR615 Memory card insertion orientation [#04122023]
UGT-CR940 LED Status and Insertion Orientation [#02162024]
What is the function of the switching setting on Caddy model MRK-HC127A-BK or MRK-HC95A-BK? [#33411]
The switch is to correct compatibility issue with some brand of laptop computer. The default is BC position. BC position will work with 99.9% of laptop, there are no need to change the setting.
After installing, if you can see the drive in the BIOS and cannot see it in the OS physical disk. You can try changing the setting. By changing the setting, it will not harm your system or drive.
What is the purpose of a USB cable with a Y connector? [#33416]
What is the purpose of a USB cable with a Y connector?
If a user connects a device (like a small portable external hard drive enclosure) to a USB port on a computer system, this device is drawing power from the USB port to power the device. If the device draws too much power from the port and the port cannot provide enough power to the device, the device may not work correctly or may exhibit symptoms like random disconnection, device/drive clicking noise, device not detected, file transfer problem, device will not spin up and more.
One way to provide more power to the device is to use another USB port to help supplement the needed power for the device.
What we have done is use a regular USB cable and adds another USB connector to the end that plugs into your system. It looks like a Y cable. The two tip of the “Y” are the two type A USB connector connecting to two USB port on your system and the other end to the device (enclosure). You will notice on the Y cable, one of the type A connector will have a cable that is thinner, that is the supplemental USB power connector.
HOW TO USE THE Y CABLE
First connect the connector to the enclosure then the thick cable with the USB header to your system. If you notice problem symptom listed above, please connect the supplemental USB connector to another USB port on your computer.
QUESTIONS:
Q: If I am using USB 3.0 device and port on my system, why do I still need a USB Y cable, since I know my single USB 3.0 port do provide enough power for my external drive?
A: The USB 3.0 Y cable actually serve two purposes, if you are using it with a USB 3.0 port on the system, you will only need a single port or connector. You do not need to use the supplemental USB connector. If you do not have access to a USB 3.0 port, this USB 3.0 Y cable will function just like a USB 2.0 Y cable and allows you to connect your external drive to the USB 2.0 port on a non USB 3.0 system and still have access to you data.
Q: Will using both connectors on the Y cable overload and hurt my drive?
A: No, it will not. It is safe to use with both connectors.
Q: Can I use only the thinner cable?
A: No, the thinner supplemental connector is only for power and will not provide any data signal.
Q: I am connecting my external enclosure using eSATA connection and I also need to use both USB connectors of the Y cable?
A: You MAY need to use it IF the external enclosure draws too much power from one port. By using the main with the supplemental connector, it will have enough power to power the device correctly
NexStar External 2.5" enclosure [#33417]
Q: Why can't my computer detect the 2.5" enclosure after install a drive into the enclosure?
A: If you are using USB 2.0 port on your system or USB 2.0 enclosure, try using both USB connection to your system with the provided USB Y cable. Some hard drive power requirement may exceed what 1 USB port can provide as a result it can cause problem. For all 2.5" hard drive enclosure, we provide a USB cable that have a Y connector. This extra USB connector will help supplement the power so that the hard drive can work correctly. To read more about the USB Y cable, check out the FAQ on "What is the purpose of a USB cable with a Y connector?"
Q: When I install a NEW hard in to a 2.5" enclosure, I cannot see it in Windows Explorer (Windows OS) or Desktop (OS X), what is going on?
A: All new drive install need to be setup for use. This process involve initializing, partitioning and formatting the new drive. Please look at the FAQ on "How to Preparing A New Hard Drive For Use with a system"
Q: I took a OLD hard drive from another enclosure and install into this Vantec enclosure but I cannot see my DATA, what is going on?
A: The drive taken out of the other enclosure may be formatted differently as a result it will not see your data. All Vantec enclosures are using the standard OS formatting. Other reason could be the drive that was taken out of the other enclosure file system was corrupted. You can use a data recovery program to recover your data.
Other option:
1) connect back to your old enclosure and backup the data to other location.
2) install into the Vantec enclosure and using the OS to clean the drive using initialize, partition, and format the drive to work correctly in our enclosure.
3) restore the data back to the Vantec enclosure.
Q: I have other questions that is not listed here, what can I do?
A: If you are located in the USA/Canada, you can email our support representative using the Contact Us section of the website for further assistance.
No support for Windows 10 for UGT-ST310R Host Controller [#06252019]
There are not support for Windows 10 using this card.
Drivers available for Windows 8.1 or older only.
Getting started with Smoovie model PVS-100 [#33414]
IDE to SATA Converter model CB-ISA100 [#33418]
Q: What is this device for?
A: This device is design to allow you to connect your IDE device (IDE hard drive or IDE CD/DVD) to your motherboard that have only SATA port.
NOTE:
Q: Does this device require any drivers?
A: No, it does not require any special drivers. Both operating systems of Windows & Mac have pre-loaded driver.
Q: I am not seeing my hard drive in My Computers but the drivers have successfully installed. What am I doing wrong?
A: You will have to go to your computer management (Windows) or go to Disk Utility (Mac). From that point on you should be able to determine if the hard drive is readable or not by seeing if it is healthy or not. If it is not health and is either blank or unallocated, you will have to initialize or format the disk. If you need to format please make sure to back up all the date before formatting as it will erase all information from the hard drive.
To get to Computer Management under Windows® 98, XP, & Vista
START -> right click on MY COMPUTER -> MANAGE -> You will find DISK MANAGEMENT under STORAGE
Q: I have connected an IDE hard drive using the CB-IS100 to my motherboard SATA port and it is working correctly, but when I connect an IDE Optical drive. It will not see it. Why?
A: Most current motherboard is capable of booting up much faster compared to older generation of IDE motherboard. As a result the initialization of IDE devices are quicker. If an older IDE hard drive or Optical device are not able to spin up fast enough or get ready quicker, the system motherboard will ignore that device and continue. This will result in the IDE or Optical devices being ignore or not present. If you are encountering this problem, please check the setting in the system BIOS for function to slow or delay the detection process. This setting is often part of the Advanced setting in the system BIOS. It is the “Hard Disk Pre-Delay” function. If your system BIOS have this function, please try with different setting to give the IDE or Optical device more time to get detected.
Common option for this function are Disabled, 3, 6, 9, 12, 15, 21, 30 seconds. You can start low and move up until it will detect the IDE or Optical device correctly.
Q: I need further help that is not listed here, where can I get help?
A: Write to technical support at support@vantecusa.com
They can help you with other questions or assistance that are not listed here.
Need support outside of USA/Canada region [#33419]
We have 2 support sites, one in the USA/Canada region that support the USA/Canada region and another based in Taiwan that supports the Global site that covers all other countries. The product mix sold by this two region are different, you will get better support from the global site. You can also reach them directly at support-global@vantecusa.com address in future email.
Warranty replacement process [#33413]
Here are the steps when requesting for warranty replacement:
1) Start the RMA process.
We offer 1 year warranty for this product. If it is within 1 year, you can contact RMA through our website using the Online RMA link.
https://www.vantecusa.com/rma.php
After submitting, you should get an approval within 24 hours (check your spam folder, to make sure it did not end up in the spam folder)
2) After you have gotten the RMA number, follow the instruction in the approval email, the prep the unit and send it back to us (you pay for shipping back to us).
3) Once we have received the defective unit, we replace the unit and send it back. (we pay for shipping back to you).
4) You can check on the status of this process by emailing to rma@vantecusa.com for more information on the status.
Power Gem 350BB Blinking LED for model VAN-350BB [#33415]
The design of this battery pack comes with built-in features to protect the battery from damage. This built-in circuit design sometime using the wrong charger will cause it to display blinking LED. Try resetting it by turning it off and using only a regular USB port on a computer to charge to see if that will clear the 4 LED flashing problem or Leave it alone not connected until the flashing stop and then connect to a PC USB port.
Most standard iPhone chargers are 1A. Try using a USB port on a computer to charge to see it will work any better.
Troubleshooting the Power GEM 3500 (VAN-350BB)
1: The input power exceeds 6V (normal is 5V), remove the charger.
2: Battery charging less than 4.4V (normal is 5V), remove the charger.
3: Charging the battery temperature is above 60 degrees, remove the charger and let the temperature drop to below 50 degrees.
4: Charging the battery temperature is below -10 degrees, remove the charger and let the temperature return to above 0 degrees.
5: Discharge the battery temperature is above 75 degrees, remove device and let the battery temperature drop below 65 degrees.
6: Discharge the battery temperature is below -20 degrees, remove device and let the battery temperature increase to -10 degrees.
7: USB port1 short circuit, removes the load, then press the button to clear the flashing condition.
8: USB port2 short circuit, removes the load, then press the button to clear the flashing condition.
9: USB port1 output exceeds 2.3A (meaning you are connecting a device that draws too much power from the battery), remove the load, then press the button to clear the flashing condition.
10: USB port2 output exceeds 2.3A (meaning you are connecting a device that draws too much power from the battery), remove the load, then press the button to clear the flashing condition.
11: USB port1 damage (no 5V output), Flashing condition even after pressing the button to clear error.
12: USB port2 damage (no 5V output), Flashing condition even after pressing the button to clear error.
If the battery continues to blink without charger attached, only connected to the load, and it is still flashing, check the condition above #5, 6, 11, 12.
NAS enclosure model NST-610NU-N1 [#33421]
Try out this firmware.
http://www.vantecusa.com/system/application/media/data_file/drivers/G5S604101A26700-20101203.tar.gz
If you still have a problem, then update the DLNA Software
Go to System > install Software > Uninstall
you should see the picture below showing the installed list. Uninstall and install the newer version from the link below (DLNA part of the firmware)
http://www.vantecusa.com/system/application/media/data_file/drivers/DMS-1.1a.3.bz2
Use mucommander for file manager because the smb client on OSX is not working with 610NU.
Micro USB to HDMI MHL Adapter compatible devices model CBL-MUHDMI [#33420]
The Mobile High-Definition Link (MHL) is a new standard for use with tablets and smartphones. It sends the audio and video signals through the micro USB connector and converts it to an HDMI® signal for use on HDTVs. The signal remains in digital format throughout the entire transmission and conversion process, so no quality is lost.
This adapter is designed to this new standard and allows you to connect your MHL device, such as an HTC EVO 3D or Samsung Galaxy S3, to your high-definition TV. It supports all video resolutions, including 1080p, and up to 8 channels of audio (for 7.1 surround sound). It also supports 3D video and HDCP media protection.
Some devices (such as the HTC EVO 3D) can supply sufficient power from their internal batteries to drive the adapter. For others, or in the event you want to charge your device while using the AV output, you can plug your charger into the micro USB port on the side of the adapter.
The current list of MHL compatible devices from the top three Android phone manufacturers includes:
Compatible Mobile Devices |
||
---|---|---|
Samsung |
HTC |
LG |
Galaxy S III (GT-i9300)* |
One XL |
Optimus 4X HD |
Verizon Galaxy Nexus LTE |
One X |
Optimus LTE II |
Sprint Galaxy Nexus |
One S |
Optimus LTE Tag |
Galaxy Nexus (i9250) |
EVO 4G LTE |
Optimus 3D Max |
AT&T Galaxy Note LTE 5.3" |
Raider |
Optimus 4X HD |
Galaxy Note 5.3" |
Velocity |
Optimus Vu |
Sprint Epic 4G Touch |
Vivid |
Verizon Spectrum |
AT&T Galaxy S II Skyrocket (i727) |
Rezound |
Prada |
T-Mobile Galaxy S II (T989) |
Amaze 4G |
Nitro HD |
AT&T Galaxy S II (i777) |
Sensation XE |
|
Galaxy S II (i9100) |
JetStream |
|
Infuse |
Sensation 4G |
|
|
EVO View 4G |
|
|
EVO 3D |
|
|
Sensation |
|
|
Flyer |
|
* The Samsung Galaxy S III requires the use of an 11-to-5 pin Micro USB adapter to use a standard 5-pin MHL adapter, such as this one. Currently only Samsung carries the adapter, but Monoprice will carry one shortly.